IT Operator: 24/7 Batch & Service Desk (Hybrid)

Travis Perkins plc; Northampton; Híbrido; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shift allowance

Hybrid working

Descripción de la vacante

Travis Perkins plc in the United Kingdom is seeking an IT Operator to support a 24/7 IT backbone. You will run batch processes, monitor servers and networks, and manage user lifecycles while delivering strong first-line support to colleagues across TP businesses.

The role reports to Service Desk Team Leaders and the Service Desk Delivery Manager, with hybrid working and shift patterns (4-on, 4-off). A shift allowance is provided alongside base salary.

Formación

• Basic to intermediate IT knowledge with a genuine enthusiasm for technology.
• Strong customer service background with clear communication.
• Ability to explain technical steps to non-technical users.
• Ability to multitask and manage tickets under pressure.
• Willingness to learn and adapt to ITSM tooling.

Responsabilidades

• Batch processing & backups across platforms per schedules and SLAs.
• Infrastructure monitoring of servers, networks and services.
• Incident management and first-line support via phone and portal.
• JML lifecycle management within SLAs.
• Escalations & queue monitoring following ITIL practices.
• Continuous capability development through training and projects.

Conocimientos

Customer service

Problem solving

Multitasking

Communication

IT concepts

Educación

ITIL v4

CompTIA A+

MS-900

AZ-900

Herramientas

Active Directory

Azure

MDM

ITSM tools

PowerShell

Descripción del empleo

Travis Perkins plc in the United Kingdom is seeking an IT Operator to support a 24/7 IT backbone. You will run batch processes, monitor servers and networks, and manage user lifecycles while delivering strong first-line support to colleagues across TP businesses.

The role reports to Service Desk Team Leaders and the Service Desk Delivery Manager, with hybrid working and shift patterns (4-on, 4-off). A shift allowance is provided alongside base salary.