IT Service Desk Specialist - Flexible Hours

TrinityBridge Limited; Chester; On-site; GBP 23,000 - 32,000; Full time

Job summary

TrinityBridge Limited is seeking a technically capable IT Service Desk Analyst to support users in Chester. You will handle first/second line requests, diagnose issues, and coordinate with desktop support and infrastructure teams to ensure timely resolutions.

The role requires ITIL v4 Foundation, basic AD/Exchange knowledge, and familiarity with VPN and remote access. We value teamwork, strong communication, and a customer‑focused approach to service delivery.

Qualifications

• Certified to ITIL v4 Foundation level.
• 1+ years at a technical help desk or user support role is preferred.
• Proficient with Microsoft Windows OS and Office applications.
• Basic knowledge of Active Directory and Exchange.
• Understanding of remote access (VPN, RDP, etc.).
• Familiarity with ITIL and ITSM processes.

Responsibilities

• Log and track service requests in the ticketing system.
• Serve as first/second line contact for end-users on IT issues.
• Provide troubleshooting and issue resolution for IT services.
• Coordinate with IT Desktop Support and Infrastructure teams.
• Escalate to third-party providers when needed and follow up on resolutions.
• Assist with disaster recovery/business continuity testing as required.

Skills

ITIL v4 Foundation

Help desk

Windows OS

Office 365

Active Directory

Exchange

VPN/Remote Access

ITSM tools

Tools

ITSM tools

Job description

TrinityBridge Limited is seeking a technically capable IT Service Desk Analyst to support users in Chester. You will handle first/second line requests, diagnose issues, and coordinate with desktop support and infrastructure teams to ensure timely resolutions.

The role requires ITIL v4 Foundation, basic AD/Exchange knowledge, and familiarity with VPN and remote access. We value teamwork, strong communication, and a customer‑focused approach to service delivery.