IT Operator

Travis Perkins plc; Northampton; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Shift allowance

Hybrid working

Job summary

Travis Perkins plc in the United Kingdom is seeking an IT Operator to support a 24/7 IT backbone. You will run batch processes, monitor servers and networks, and manage user lifecycles while delivering strong first-line support to colleagues across TP businesses.

The role reports to Service Desk Team Leaders and the Service Desk Delivery Manager, with hybrid working and shift patterns (4-on, 4-off). A shift allowance is provided alongside base salary.

Qualifications

• Basic to intermediate IT knowledge with a genuine enthusiasm for technology.
• Strong customer service background with clear communication.
• Ability to explain technical steps to non-technical users.
• Ability to multitask and manage tickets under pressure.
• Willingness to learn and adapt to ITSM tooling.

Responsibilities

• Batch processing & backups across platforms per schedules and SLAs.
• Infrastructure monitoring of servers, networks and services.
• Incident management and first-line support via phone and portal.
• JML lifecycle management within SLAs.
• Escalations & queue monitoring following ITIL practices.
• Continuous capability development through training and projects.

Skills

Customer service

Problem solving

Multitasking

Communication

IT concepts

Education

ITIL v4

CompTIA A+

MS-900

AZ-900

Tools

Active Directory

Azure

MDM

ITSM tools

PowerShell

Job description

Travis Perkins plcis now hiring for an enthusiasticIT Operatorto join ourAOC/Service Desk teamwithin TP Central Functions Technology & Data.

Reporting to our Service Desk Team Leaders and Service Desk Delivery Manager, you will spend your time running business critical batch processes, monitoring network and server infrastructure, managing user lifecycles (JML) and providing essential first-line support to colleagues across all Travis Perkins businesses.

If you have a genuine passion for IT, a natural knack for customer service and an eagerness to develop your technical skills, we would love to hear from you!

Working Pattern & Location

• Location:Based at our Head Office in Duston, Northampton

• Shift Pattern:Full-time, Hybrid of4-on, 4-off rotation (2 days / 2 nights / 4 off).

• Hours & Coverage: Dayshift hours are 06.30am to 18.45hrs and nights 18.30hrs to 6.45am.

• Shift Allowance:An additional shift allowance is provided alongside base salary.

• Hybrid Working:Flexible hybrid arrangements apply where feasible around operational handover and on-site shift requirements.

The Opportunity

As an IT Operator, you will ensure the technological backbone of Travis Perkins plc runs seamlessly around the clock.

What You'll Be Doing

• Batch Processing & Backups:Running business critical TP Group batch processes and system backups across multiple platforms in accordance with daily schedules and tight SLAs to ensure continuous trading.

• Infrastructure Monitoring:Monitoring servers, network infrastructure and services using modern ITSM toolsets to maintain maximum system availability across the business.

• Incident Management & First-Line Support:Logging, managing and resolving colleague queries via phone and portal, aiming for a 60%+ first-contact resolution target.

• JML Lifecycle Management:Fulfilling standard service requests for Joiners, Movers and Leavers within established SLAs.

• Escalations & Queue Monitoring:Following ITIL best practice to monitor ticket queues and dashboards, working closely with Senior Operators and Shift Leaders to elevate major incidents smoothly.

• Continuous Capability Development:Completing scheduled training and project work to support the continuous development of the technical capabilities of the Service Desk.

About You

Essential

• Basic to intermediate understanding of core IT concepts (self-taught or through formal learning) and a genuine enthusiasm for technology.

• Strong customer service background with clear, concise, and approachable communication skills.

• Natural problem-solving mindset with the ability to explain technical steps to non-technical users.

• Ability to multitask, prioritise tickets, and remain calm under operational pressure.

• Willingness to learn, adapt to new ITSM tooling and work flexible shift patterns.

We'd Particularly Like to See!

• Prior experience in a helpdesk, service desk, or contact centre role.

• Familiarity with Active Directory / Azure, user administration, or MDM mobile tooling.

• Foundation certifications such as ITIL v4, CompTIA A+, or Microsoft fundamentals (MS-900 / AZ-900).

• Basic exposure to PowerShell scripting or printer support environments.