Technical Service Desk Operator - Waterlooville

Amour Recruitment; Waterlooville; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville. You will be the first point of contact for IT support requests and log, update, and manage tickets.

You should have experience in 1st line service desk roles, a solid understanding of Microsoft 365 administration, and can explain technical issues clearly to users while working across a home-based schedule within a 15-20 mile radius

Qualifications

• Experience in a 1st Line Service Desk / Helpdesk role.
• Good working knowledge of Microsoft 365 administration and troubleshooting.
• Experience using a ticketing or service management system.
• Strong communication skills with the ability to explain issues clearly to users.

Responsibilities

• Acting as the first point of contact for IT support requests.
• Logging, updating, and managing tickets within the helpdesk system.
• Troubleshooting and resolving first-line technical issues.
• Providing clear updates to customers throughout the lifecycle of a ticket.
• Assisting with joiner, mover and leaver processes.

Skills

First-line support

Microsoft 365 admin

Ticketing system

Clear communication

Customer focus

Tools

Microsoft 365

Job description

Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville.

This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service.

Duties include:

• Acting as the first point of contact for IT support requests
• Logging, updating, and managing tickets within the helpdesk system
• Troubleshooting and resolving first-line technical issues
• Providing clear updates to customers throughout the lifecycle of a ticket
• Supporting user administration and common troubleshooting within Microsoft 365
• Assisting with joiner, mover and leaver processes

Personal requirements:

• Previous experience in a 1st Line Service Desk / Helpdesk role
• Good working knowledge of Microsoft 365 administration and troubleshooting
• Experience using a ticketing or service management system
• Strong communication skills with the ability to explain issues clearly to users
• Calm and professional approach when handling support requests

Hours: Monday to Friday 0900-1730 (with participation in an out-of-hours rota) working from home on Tuesday & Thursday, but must be live within a 15/20 mile radius of the office.

Salary: £28,000