Senior 24/7 IT Operations & Command Centre Lead

Outsource UK Limited; West Yorkshire; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Shift allowance

Car allowance

Bonus

Job summary

Outsource UK Limited in Leeds is seeking an IT Service Operations Manager to lead a brand-new 24/7 technology Command Centre. This on-site role operates on a 4-on 4-off shift pattern (days and nights) and focuses on real-time service stability, major incident management, and continuous improvement.

You will manage 24/7 IT operations, oversee supplier performance, and mentor operational teams, making high-stakes decisions under pressure.

Qualifications

• Senior IT Operations leadership with 24/7/NOC/Command Centre experience.
• Proven Major Incident Management capability.
• ITIL 4 knowledge and ServiceNow or similar ITSM experience.

Responsibilities

• Real-time service stability management in a 24/7 environment.
• Lead Major Incident Management and shift leadership.
• Oversee supplier performance and drive operational improvements.

Skills

24/7 IT Operations leadership

Major Incident Management

ITIL 4 knowledge

Stakeholder management

Decision making under pressure

Tools

ServiceNow

Monitoring tools

Job description

Outsource UK Limited in Leeds is seeking an IT Service Operations Manager to lead a brand-new 24/7 technology Command Centre. This on-site role operates on a 4-on 4-off shift pattern (days and nights) and focuses on real-time service stability, major incident management, and continuous improvement.

You will manage 24/7 IT operations, oversee supplier performance, and mentor operational teams, making high-stakes decisions under pressure.