IT Operations Lead: Stabilize IT Infra & Service Delivery

Girl's Schools Association; Brighton; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

Roedean is seeking an IT Operations Lead to safeguard a stable IT service and infrastructure across the Roedean community. The role entails day-to-day IT support workload management, reprographics oversight for school events, maintaining the helpdesk, and reporting to senior stakeholders.

The successful candidate will have proven experience as a third-line IT Technician or similar, with Windows Server and Hyper-V experience, strong diagnostic and problem-solving skills, and the ability to manage

Qualifications

• Proven experience as a third-line IT Technician or similar role.
• Experience with Windows Server and Hyper-V technologies.
• Strong diagnostic and problem-solving skills; ability to manage multiple projects and interact with diverse colleagues.

Responsibilities

• Manage day-to-day IT support workload.
• Oversee reprographics for school events and support IT for events.
• Maintain the helpdesk system and upgrade infrastructure as needed.
• Report to key stakeholders on IT operations and performance.

Skills

Windows Server

Hyper-V

Wireless technologies

Third-line IT support

Job description

Roedean is seeking an IT Operations Lead to safeguard a stable IT service and infrastructure across the Roedean community. The role entails day-to-day IT support workload management, reprographics oversight for school events, maintaining the helpdesk, and reporting to senior stakeholders.

The successful candidate will have proven experience as a third-line IT Technician or similar, with Windows Server and Hyper-V experience, strong diagnostic and problem-solving skills, and the ability to manage