IT Operations Lead

ROEDEAN SCHOOL; Wealden; On-site; GBP 42,000 - 64,000; Full time

Job summary

Roedean School is seeking an IT Operations Lead to manage day-to-day IT support workload, oversee reprographics, and support IT for school events.

You will maintain the helpdesk system, contribute to infrastructure upgrades, and report to key stakeholders on operations. The role requires strong diagnostic and project-management skills.

The successful candidate will have proven senior IT technician experience, with Windows Server, Hyper-V, and wireless technologies.

Qualifications

• Proven experience as a senior IT technician or equivalent role.
• Strong troubleshooting and diagnostic skills.
• Experience with Windows Server and Hyper-V.
• Knowledge of wireless technologies and network basics.

Responsibilities

• Manage day-to-day IT support workload.
• Oversee reprographics and IT for school events.
• Maintain and improve the helpdesk system.
• Support and upgrade IT infrastructure.
• Report to stakeholders on operations.

Skills

Windows Server

Hyper-V

Wireless technologies

Diagnostics & troubleshooting

Helpdesk software

Tools

Helpdesk system

Job description

The role will require the day-to-day management of the IT support workload, oversee the management of reprographics, IT for school events, maintain the helpdesk system, support and upgrade infrastructure and report to key stakeholders about operations., The IT Operations Lead will work closely with the Director of IT to support and provide an excellent IT service and stable infrastructure to the Roedean community. The role will require the day-to-day management of the IT support workload, oversee the management of reprographics, IT for school events, maintain the helpdesk system, support and upgrade infrastructure and report to key stakeholders about operations.

The successful candidate will have proven experience as a third-line IT Technician or other relevant position, experience with Windows Server and Hyper-V technologies and Wireless technologies. Outstanding diagnostic and problem-solving skills are essential, as well as the ability to manage multiple projects and work with a wide range of people.