IT Operations Engineer - Stoke

Adecco; Hempstalls; Hybrid; GBP 38,000 - 45,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

23% employer pension

Healthcare

Parental leave policies

Salary sacrifice schemes

Hybrid/office work

Staff parking discounts

Job summary

Adecco Public Sector in Stoke is seeking an IT Infrastructure Engineer to support critical servers, storage and cloud technologies, resolving escalated incidents for thousands of users.

You will contribute to design, configuration and security of the IT estate, and help drive improvement projects while benefiting from hybrid working and extensive training opportunities.

Qualifications

• 3rd Line IT infrastructure support experience.
• Office 365 proficiency and Exchange experience.
• Knowledge of data centres, Windows Server versions and virtualization.
• Storage concepts including SAN and NetApp/Nimble.
• Backup, patching and Active Directory administration.

Responsibilities

• Resolve escalated 3rd/2nd line tickets and support BAU operations.
• Support design, installation and configuration of servers, storage and cloud tech.
• Ensure security, availability and data backup in line with IT policy.
• Participate in infrastructure upgrade projects and research new technologies.

Job description

Are you an IT Infrastructure Engineer / IT Operations Engineer (3rd Line Engineer) who is looking for a new challenge in a forward thinking and innovative organisation?

Are you looking for a position in a secure and robust sector, given the economic challenges we are currently facing?

Do you want a job with excellent benefits, that offers an excellent work-life balance, whilst truly making a positive difference to people?

Then please read on as this role is perfect for you………………

Adecco Public Sector's client in Stoke is looking to grow their team by hiring a new IT Infrastructure Engineer / IT Operations Engineer to join their 3rd line support team.

You will supporting several thousand users by both resolving 3rd line BAU support tickets passed on by the 1st or 2nd line support teams, whilst also having the opportunity to be involved in some exciting infrastructure improvement projects on the horizon, as the organisation looks to innovate with modern technologies and solutions.

• A basic salary package between £38k - £45k (dependent on experience).
• Additional on-call pay uplifts and call out payments.
• Starting on a minimum of 27 days annual holiday allowance plus 8 additional Bank Holiday days, with this further increasing with length of service.
• An industry-leading pension scheme (23% employer contribution) and other excellent benefits such as healthcare, parental leave policies and salary sacrifice schemes.
• Excellent development opportunities and external training opportunities based on development needs identified in performance and progression reviews.
• Hybrid working between home and office, with flexibility given dependent on personal preference and needs.
• Heavily discounted staff parking rates.

The Role:

You will be part of a team who has responsibility for the organisation's critical servers, storage area network infrastructure and Cloud technologies. You will be resolving escalated issues and tickets by the first and second line IT support teams and be responsible for using your technical specialism to resolve these tickets, dependent on their severity and priority.

You will support the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the organisation's electronic data in line with the IT security policy.

You will also be asked to support infrastructure upgrade projects and be given the opportunity to receive training in new technologies where required. There is also the responsibility to perform research into new and upcoming technologies, in order to determine their impact or possible enhancement of planned or existing IT services.

You will manage the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup and retrieval and general safe keeping of the organisation's electronic data, in line with the IT security policy.

Technical Requirements

• 3rd Line IT Infrastructure support
• Mainly Business-as-Usual: Routine IT operations and maintenance.
• Office 365: Proficiency in managing and troubleshooting Office 365.
• Microsoft Exchange: Experience with email server management.
• Data centres: Knowledge of data centre operations and management.
• Windows Server (2012, 2016, 2019): Ability to support these versions at an advanced level.
• Virtualisation knowledge (e.g., VMware, Hyper-V): Understanding and managing virtual environments.
• Storage concepts (e.g., SAN, Nimble, NetApp): Familiarity with storage solutions and technologies.
• Backup technologies: Experience with data backup and recovery solutions.
• Patching: Knowledge of applying updates and patches to systems.
• Active Directory: Proficiency in managing user accounts, permissions, and network resources.