IT Operations Engineer

Jet2.com Limited; Leeds; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A prominent travel and holiday company is looking for an IT Operations Engineer to support the Shift Leader in ensuring smooth operations of key systems. This hands-on role involves monitoring IT platforms, responding to incidents, and mentoring team members. The ideal candidate has strong experience across Windows and Linux, excellent SQL skills, and a customer-centric mindset. ITIL certification and a 'process first' approach are essential. This position offers hybrid working and various benefits.

Benefits

Hybrid working

Annual pay reviews

Colleague discounts on Jet2holidays and Jet2.com flights

Qualifications

• Experience in a 24/7 operations or support environment.
• Strong knowledge of GDPR and PCI-DSS standards.
• Understanding of network tools, architecture, Mobile Device Management, and encryption.

Responsibilities

• Monitor Jet2.com and Jet2holidays’ key IT platforms.
• Respond to events and incidents promptly.
• Mentor junior members of the team.

Skills

Operating System knowledge (Windows and Linux)

SQL skills

Customer-centric mindset

Coaching mentality

Education

ITIL certification

Tools

AppDynamics

New Relic

Dynatrace

Microsoft SCOM

Elastic

Solarwinds

PagerDuty

Cloud (AWS/Azure/GCP)

Job description

As our IT Operations Engineer, you’ll support the Shift Leader in ensuring the smooth running of the Bridge, closely monitoring our important systems and quickly reacting to any issues in addition to enforcing security controls, cross‑training the team in security best practices and methodologies and performing initial security‑related investigations and response. This is a deeply technical, hands‑on role.

IT Operations Centre functions

• 24/7 monitoring of systems.
• Take servers in/out of operation.
• Act as first point of contact and escalate to SME teams if needed.
• Supplement applications support team during downtime.
• Security incident response and triage.

Benefits

• Hybrid working
• Annual pay reviews
• Colleague discounts on Jet2holidays and Jet2.com flights

What you’ll be doing

• Maintaining a vigilant watch on Jet2.com and Jet2holidays’ key IT platforms with a view to preventing/minimising disruptions to service.
• Responding to events and incidents promptly to prevent issues with service.
• Escalating issues to the Shift Leader if required.
• Reporting of operational performance to management.
• Helping to define improvements to operational processes.
• Effective communication with subject matter experts and management during major incidents.
• Mentoring junior members of the team.
• Ensure authorised systems access, reporting violations, monitoring information requests for new systems and recommending process improvements.
• Investigate security and data incidents in accordance with our protocols, collaborating with response teams in IT and Legal & Compliance.

What you’ll have

• Previous experience of working in a 24/7 operations or support environment.
• Strong Operating System knowledge across Windows and Linux (Red Hat) platforms.
• Strong SQL skills.
• Appreciation of corporate networking platforms – BigIP F5s.
• Experience of using monitoring platforms across applications and underlying infrastructure.
• Knowledge of the following would be advantageous:
  • AppDynamics / New Relic / Dynatrace
  • Microsoft SCOM
  • Elastic
  • Solarwinds
  • PagerDuty
  • Cloud (AWS/Azure/GCP)
• “Process first” mindset – we are looking for someone that looks at processes critically and suggests improvements.
• Strong coaching mentality, looking to develop less‑experienced team members.
• ITIL certified.
• Have a good understanding of the GDPR and PCI‑DSS standards.
• Have a good understanding of the core principles of network tools, architecture, Mobile Device Management, encryption, vulnerability scanning.
• Customer‑centric mindset. Always prioritising issues that have a customer or commercial impact.

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.