IT Operations Engineer

Horder Healthcare; Crowborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in Crowborough is seeking an IT Operations Engineer to be the first point of contact for IT support and troubleshoot issues across various technologies. The ideal candidate will have a strong background in user administration and a desire for continuous digital improvement. This role offers an exciting opportunity for growth and development in the healthcare sector.

Qualifications

• Experience in providing IT support and troubleshooting across several platforms.
• Proficiency in user administration tasks including Active Directory and Azure.
• Ability to work collaboratively with third-party vendors.

Responsibilities

• Act as the first point of contact for IT support.
• Troubleshoot and resolve issues across a range of technologies.
• Contribute to IT projects and maintain asset records.

Skills

Technical support

Troubleshooting

User administration

Working with vendors

Digital innovation

Tools

Windows

iOS

Office 365

Active Directory

Azure

Microsoft 365

iPM

Job description

Overview

An exciting opportunity has arisen for an IT Operations Engineer to join Horder Healthcare, a leading provider of orthopaedic and musculoskeletal services. This role will focus on the technical delivery of IT services and providing first-class support to clinical and administrative teams. But this isn't just about maintenance—it's about transformation.

Responsibilities

• Be the first point of contact for all IT support across Horder Healthcare
• Troubleshoot and resolve issues across a broad tech stack (Windows, iOS, Office 365, printers, phones)
• Support user administration (Active Directory, Azure, Microsoft 365, iPM)
• Contribute to small and medium-sized IT projects
• Maintain asset and licensing records, and participate in shift and on-call rotas
• Work alongside 3rd-party vendors to deliver solutions
• Share technical knowledge with colleagues and end-users
• Continue to seek digital innovations to improve service delivery

About Horder Healthcare

Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. Our consultants are among the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%. We are committed to making a positive impact on the health of individuals and the communities in which we work. Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre enables us to deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services through world-class consultants to a broader population. We are dedicated to creating a positive and flexible working environment that supports training and development.