Senior 2nd Line IT Support Engineer - 365 & PowerShell

Kinetech Recruitment Ltd; Essex; On-site; GBP 28,000 - 36,000; Full time

Job summary

Kinetech Recruitment Ltd is seeking a hands-on 2nd line IT Support specialist to strengthen our technology-driven IT function. You will own escalations, troubleshoot complex issues and contribute to ongoing infrastructure projects.

You’ll manage Microsoft 365 services, Entra ID and AD, deploy via Intune, and use PowerShell for automation. A customer-focused, proactive communicator who enjoys problem solving will thrive here.

Qualifications

• 2nd line IT support experience with independent problem solving.
• Strong Microsoft 365 admin experience (Exchange, Teams, SharePoint).
• Hands-on Intune, Entra ID and Active Directory knowledge.
• Windows troubleshooting and basic networking knowledge.
• Experience with application deployment, device management and PowerShell.
• Strong communication and customer-focused approach.
• Understanding of ITIL or structured IT service management.

Responsibilities

• Taking ownership of escalations through to resolution.
• Supporting and administering Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID and Active Directory.
• Managing devices, applications and deployments through Intune, including laptop builds, policies and provisioning.
• Using PowerShell to support device configuration, administration and automation.
• Troubleshooting Windows devices, business applications and connectivity issues.
• Investigating issues with SQL‑based applications and APIs, working with other technical teams where needed.
• Supporting onboarding, offboarding, access management and security.
• Contributing to technical documentation, service improvements and wider infrastructure projects.

Skills

Microsoft 365 Admin

Intune

Entra ID

Active Directory

PowerShell

Windows Troubleshooting

Networking Basics

ITIL Awareness

Tools

PowerShell scripting

SharePoint Admin

Exchange Online

Job description

Kinetech Recruitment Ltd is seeking a hands-on 2nd line IT Support specialist to strengthen our technology-driven IT function. You will own escalations, troubleshoot complex issues and contribute to ongoing infrastructure projects.

You’ll manage Microsoft 365 services, Entra ID and AD, deploy via Intune, and use PowerShell for automation. A customer-focused, proactive communicator who enjoys problem solving will thrive here.