Project Engineer

Searchability®; Sheffield; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established technology provider is seeking an IT Support Technician to join their Sheffield team. This full-time permanent role involves onboarding new customers and providing 2nd/3rd line support across various technologies, including Microsoft 365 and Azure. The ideal candidate will have hands-on experience in IT support and possess solid troubleshooting skills. A salary range of £30,000–£35,000 is offered along with clear progression opportunities and ongoing training.

Qualifications

• Experience in a 2nd / 3rd line IT support role, preferably in an MSP or multi‑client environment.
• Strong hands‑on experience with Microsoft 365 and Azure / Entra ID.
• Experience with onboarding, migrations, or project‑based work.
• Solid Windows Server and core infrastructure troubleshooting skills.
• Strong problem‑solving ability and attention to detail.
• Confident communication skills with non‑technical users.
• Ability to manage multiple tasks and work independently.

Responsibilities

• Act as a key technical contact for onboarding new customers.
• Take ownership of implementations from initial setup to full support handover.
• Provide 2nd/3rd line support across client environments.
• Troubleshoot issues and perform system health checks.
• Maintain documentation and identify improvements in customer systems.

Skills

IT Support

2nd Line

3rd Line

Microsoft 365

Azure

Windows Server

Networking

DNS

DHCP

Cloud

Onboarding

Migrations

Backup & DR

Cyber Security

Ticketing Systems

Tools

Veeam

Datto

Acronis

Job description

Overview

• Excellent opportunity to join a growing managed IT services division within an established organisation.
• Sheffield-based, full-time permanent role with a strong focus on client onboarding and technical support.
• Hands‑on position covering Microsoft 365, Azure / Entra ID, Windows Server, networking, endpoints, and cloud infrastructure.
• Salary range £30 000–£35 000 with clear progression opportunities and ongoing training.

Who is the client?

Our client is an established technology provider that has recently expanded into managed IT services, supporting a diverse client base across both IT and telecommunications. They operate in a fast‑paced, multi‑customer environment, with a strong focus on service quality, customer experience, and continuous improvement.

What will you be doing?

In this role, you’ll act as a key technical contact for onboarding new customers, taking ownership of implementations from initial setup through to full handover into support. You’ll work across Microsoft 365, Azure, Windows Server, networking, and endpoint environments to ensure clients are set up securely and efficiently. Alongside onboarding, you’ll provide 2nd/3rd line support across a range of client environments, troubleshooting issues, performing system health checks, patching reviews, and service audits. You’ll liaise with third‑party vendors, maintain accurate documentation, and proactively identify improvements across customer systems.

What will you need?

• Experience in a 2nd / 3rd line IT support role (MSP or multi‑client environment preferred)
• Strong hands‑on experience with Microsoft 365 and Azure / Entra ID
• Experience with onboarding, migrations, or project‑based work
• Solid Windows Server and core infrastructure troubleshooting skills
• Strong problem‑solving ability and attention to detail
• Confident communication skills with non‑technical users
• Ability to manage multiple tasks and work independently

What would be desirable?

• Knowledge of backup and disaster recovery solutions (Veeam, Datto, Acronis)
• Familiarity with cloud‑based VoIP platforms
• Experience supporting remote users and office networks
• Understanding of cyber security best practices and endpoint protection
• Exposure to ITIL frameworks and ticketing systems
• Experience delivering user training or knowledge sharing

Key skills

IT Support, 2nd Line, 3rd Line, MSP, Microsoft 365, Azure, Entra ID, Windows Server, Networking, DNS, DHCP, Cloud, Onboarding, Migrations, Backup & DR, Cyber Security, Ticketing Systems