IT Manager

Michael Page (UK); Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established academic organisation seeks an IT Manager to lead a team of IT Technicians for a 3-month interim role. You will oversee a busy support function for approximately 4,000 users across multiple sites, ensuring high-quality service and adherence to SLAs. Strong experience in Google Workspace is a major advantage. The position requires a hands-on leader who can balance technical support with team management. This role is based onsite in Newcastle Upon Tyne, offering between £400 and £500 per day.

Qualifications

• Proven experience leading or supervising an IT support team, ideally with 3+ reports.
• Sound understanding of end-user device management and networking fundamentals.
• Experience supporting Google Workspace or willingness to upskill is highly desirable.
• Ability to balance hands-on support with team leadership responsibilities.
• Experience in academic or public-sector environments is a plus.

Responsibilities

• Take operational ownership of a user-focused technical support function.
• Lead and mentor a team of 4 IT Technicians across multiple sites.
• Act as an escalation point for complex technical issues.
• Ensure SLAs and service quality standards are met.
• Manage support schedules and resource allocation.

Skills

Leadership of IT support teams

End-user device management

Networking fundamentals

Google Workspace support

Excellent communication

Stakeholder management

Job description

• A chance to join an established, award-winning academic organisation.
• You'll head up a small team of IT Technicians on an interim basis for 3 months.

About Our Client

• Michael Page Technology are partnered with a leading academic organisation that have a proud reputation of educational excellence across the North East.
• With a userbase comprising of approx. 3,000 students and 1,000 staff based across a multi-site campus, you'll join a thriving organisation that are having a profound impact on local education.

Job Description

• As the IT Manager, you will take operational ownership of a busy, user-focused technical support function within a sizeable academic environment.
• You will lead and mentor a team of 4 IT Technicians, ensuring high-quality support across approximately 5 sites and a user base of 4,000, whilst also providing daily direction and prioritisation.
• The support the team provides spans 1st, 2nd and 3rd Line, and you will act as an escalation point for more complex technical issues.
• In addition you will ensure SLAs, service quality standards and user satisfaction targets are met, whilst coordinating on-site support schedules and resource allocation across the organisation's 5 locations.
• This is a hands‑on leadership role where you'll combine day‑to‑day team management with practical technical expertise.
• The organisation is a predominantly Google Workspace (G Suite) environment, so strong Google ecosystem experience will be a significant advantage. The team supports the adoption, optimisation, and troubleshooting of Google Workspace technologies.
• The role will be based 5 days per week on‑site in the Newcastle Upon Tyne region, so you will be based locally, with your own mode of transport.

The Successful Applicant

As the successful candidate for the IT Manager role, you will have the following experience:

• Proven experience leading or supervising an IT support team, ideally of 3+ reports.
• A sound understanding of end‑user device management, networking fundamentals, and troubleshooting.
• Experience supporting Google Workspace (Gmail, Drive, Classroom, Admin Console) or willingness to quickly upskill, will be highly desirable.
• Excellent communication and stakeholder‑management skills.
• Ability to balance hands‑on support with team leadership responsibilities.
• Previous experience within academic or public‑sector environments is highly desirable.

What's on Offer

• £400 - £500 per day.
• Inside IR35.
• Contract length initially for 3 months, with likely extension.