IT Infrastructure Manager

JR United Kingdom; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the UK seeks an IT Infrastructure Manager responsible for overseeing their IT infrastructure and ensuring system functionality. The role demands experience in managing environments of approximately 1000+ users, applying relevant methodologies to maintain compliance and security. Candidates should exhibit strong technical skills along with the ability to devise strategic improvements aligned with business objectives.

Qualifications

• Minimum 5 years' experience in similar roles with circa 1000+ users.
• Outstanding problem-solving and troubleshooting skills.
• Experience with ISO27001:2022 and ITIL qualifications.

Responsibilities

• Develop and implement a strategic plan for IT infrastructure.
• Provide 3rd line support for infrastructure-related issues.
• Ensure infrastructure availability and compliance with security standards.

Skills

Problem-solving

Troubleshooting

Communication

Education

ITIL qualifications

MCSE

Tools

Windows Server

SQL

Microsoft Exchange

Active Directory

Cloud migrations

Job description

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IT Infrastructure Manager

As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems. This includes, but is not limited to, Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions based on business and customer requirements and help develop the strategic direction. You will ensure that our infrastructure is implemented securely, following guidance from NIST, NCSC, CIS, etc., and that all systems are maintained, supported, and compliant with our security certifications. Experience in a similar-sized environment with circa 1000+ users is required.

Responsibilities

• Develop and implement a strategic plan for IT infrastructure development, ensuring it meets business needs and aligns with overall strategy.
• Identify opportunities for leveraging technology to improve business processes and performance.
• Provide 3rd line support for all infrastructure-related issues, managing internal and external resources for quick resolution.
• Provide technical and design support for business-specific solutions, ensuring standards for service and compliance are met.
• Ensure infrastructure availability and support, including but not limited to:

• Servers and operating systems
• Messaging - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN, Firewalls)
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing
• File Storage and Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience Needed

• Minimum 5 years' experience in similar roles
• Experience working in an SME environment with circa 1000+ users
• Experience with ITIL qualifications
• Industry-relevant qualifications such as MCSE
• Outstanding problem-solving and troubleshooting skills
• Experience with ISO27001:2022
• Windows Server cloud migrations

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