IT Infrastructure Manager

JR United Kingdom; Basingstoke; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the technology sector is seeking an IT Infrastructure Manager to oversee and optimize its IT infrastructure. Your role will involve ensuring the smooth operation of systems and networking for a growing number of users, alongside providing strategic direction. Ideal candidates will be equipped with industry-relevant qualifications and possess significant experience in similar environments.

Qualifications

• Minimum 5 years' experience in similar roles managing IT infrastructure.
• Experience in an SME environment with circa 1000+ users.
• Outstanding problem-solving and troubleshooting abilities.

Responsibilities

• Develop and implement a strategic plan for IT infrastructure.
• Identify opportunities for leveraging technology to improve processes.
• Provide 3rd line support and manage infrastructure-related issues.

Skills

Problem-solving

Troubleshooting

Infrastructure management

Technical expertise

Education

ITIL qualifications

MCSE

ISO27001:2022 experience

Tools

Windows Server

Active Directory

Microsoft Exchange

SQL

Cloud migrations

Sophos

Arcserve

Job description

As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems, including but not limited to Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions as required for business and customer requirements and help develop the strategic direction.

You will ensure that our infrastructure is implemented securely, using guidance from NIST, NCSC, CIS, etc., and that all systems are maintained, supported, and compliant with our security certifications. The ideal candidate will have experience in a similar-sized environment with circa 1000+ users.

Responsibilities

1. Develop and implement a strategic plan for developing IT infrastructure, ensuring it meets the needs of our business and aligns with the wider business strategy.
2. Identify opportunities for leveraging technology to improve business processes and performance.
3. Provide 3rd line support for all infrastructure-related issues, managing internal and external resources for quick and timely resolution.
4. Provide technical and design support for the provision of business-specific solutions, ensuring standards for service and compliance are adhered to.
5. Responsible for infrastructure availability and support, including but not limited to:

• Servers and operating systems
• Messaging - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN, Firewalls)
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing
• File Storage, Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience Needed

• Minimum 5 years' experience in similar roles
• Experience working in an SME environment with circa 1000+ users
• Experience working with and/or ITIL qualifications
• Industry-relevant qualifications such as MCSE
• Outstanding problem-solving and troubleshooting abilities
• ISO27001:2022 experience
• Experience with Windows Server cloud migrations

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