IT Infrastructure Manager

JR United Kingdom; Stevenage; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the UK is seeking an IT Infrastructure Manager to oversee essential IT functions and ensure operational efficiency. The successful candidate will be responsible for infrastructure strategy, server management, and compliance, bridging technology and business objectives in a dynamic SME environment. Ideal candidates will have extensive experience and relevant qualifications, contributing to long-term success and security in the company's infrastructure.

Qualifications

• Minimum 5 years' experience in IT infrastructure roles.
• Experience in an SME environment with 1000+ users.
• ISO27001:2022 experience.

Responsibilities

• Develop strategic plans for IT infrastructure aligned with business needs.
• Provide 3rd line support for infrastructure issues.
• Ensure availability and compliance of IT services.

Skills

Problem-solving

Troubleshooting

Education

MCSE

ITIL qualifications

Tools

Windows Servers

Microsoft Exchange

SQL

Microsoft Office 365

Arcserve

Sophos

NIST

CIS

Entra

Forcepoint

Job description

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As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems. This includes, but is not limited to, Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions as required for business and customer needs and help develop the strategic direction. Ensuring that our infrastructure is implemented securely using guidance from NIST, NCSC, CIS, etc., is essential. You will ensure all systems are maintained, supported, and compliant with our security certifications. Experience in a similar-sized environment with circa 1000+ users is required.

Responsibilities

1. Develop and implement a strategic plan for developing IT infrastructure, ensuring it meets the needs of our business and aligns with the wider business strategy.
2. Identify opportunities to leverage technology to improve business processes and performance.
3. Provide 3rd line support for all infrastructure-related issues, managing internal and external resources for quick and timely resolution.
4. Provide technical and design support for business-specific solutions, ensuring standards for service and compliance are adhered to.
5. Ensure infrastructure availability and support, including but not limited to:

• Servers and operating systems
• Messaging - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN, Firewalls)
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing
• File Storage, Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience Needed

• Minimum 5 years' experience in similar roles
• Experience working in an SME environment with circa 1000+ users
• Experience working with and/or ITIL qualifications
• Industry-relevant qualifications such as MCSE
• Outstanding problem-solving and troubleshooting abilities
• ISO27001:2022 experience
• Windows server cloud migrations

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