IT Infrastructure Manager

JR United Kingdom; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the UK is seeking an IT Infrastructure Manager to oversee the smooth operation of its IT systems and infrastructure. The role includes strategizing and implementing IT solutions, ensuring compliance with security standards, and providing support across various platforms including servers, networks, and cloud services. The ideal candidate will have at least 5 years of experience, proven problem-solving skills, and relevant qualifications like MCSE.

Qualifications

• Minimum 5 years' experience in IT infrastructure roles.
• Experience in an SME environment with approx 1000+ users.
• Relevant industry qualifications such as MCSE and ITIL.

Responsibilities

• Develop and implement strategic plans for IT infrastructure.
• Provide 3rd line support for infrastructure-related issues.
• Ensure infrastructure availability and support for various technologies.

Skills

Problem Solving

Troubleshooting

Networking

Cloud Migrations

Education

MCSE

ITIL qualification

Tools

Microsoft Exchange

SQL

Sophos

Arcserve

Forcepoint

PTRG

Office 365

Microsoft Entra

Job description

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As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems. This includes, but is not limited to, Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions as required for business and customer needs and help develop the strategic direction. Ensuring our infrastructure is implemented securely following guidance from NIST, NCSC, CIS, etc., is essential. You will ensure all systems are maintained, supported, and compliant with our security certifications. Experience in a similar-sized environment with circa 1000+ users is required.

Responsibilities

1. Develop and implement a strategic plan for developing IT infrastructure that meets business needs and aligns with the wider business strategy.
2. Identify opportunities for leveraging technology to improve business processes and performance.
3. Provide 3rd line support for all infrastructure-related issues, managing internal and external resources for quick and timely resolution.
4. Provide technical and design support for business-specific solutions, ensuring standards for service and compliance are adhered to.
5. Ensure infrastructure availability and support, including but not limited to:

• Servers and operating systems
• Messaging - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN, Firewalls)
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing
• File Storage, Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience Needed

1. Minimum 5 years' experience in similar roles.
2. Experience working in an SME environment with circa 1000+ users.
3. Experience working with and/or ITIL qualifications.
4. Relevant industry qualifications such as MCSE.
5. Outstanding problem solving and troubleshooting abilities.
6. ISO27001:2022 experience.
7. Experience with Windows Server cloud migrations.

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