IT Infrastructure Manager

JR United Kingdom; Coventry; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking an IT Infrastructure Manager to oversee its IT infrastructure and systems. This role involves strategic planning, ensuring compliance with security standards, and providing 3rd line support for infrastructure-related issues, catering to an environment of approximately 1000+ users.

Qualifications

• Minimum 5 years' experience in similar roles.
• Experience in an SME environment with circa 1000+ users.
• Experience working with ITIL qualifications.

Responsibilities

• Develop and implement a strategic plan for IT infrastructure.
• Provide 3rd line support for all infrastructure related issues.
• Ensure compliance with security certifications.

Skills

Problem Solving

Troubleshooting

Education

MCSE

Job description

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As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the companies IT infrastructure and systems. Including but not limited to. Windows Servers, Active Directory, Entra, Networks, Firewalls.

You will support the infrastructure architecture providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. They will evaluate and design solutions as required for business and customer requirements and help develop the strategic direction. You will ensure that our infrastructure is implemented securely using guidance from NIST, NCSC, CIS etc. You will ensure all systems are maintain and in support and compliant with our security certifications. You will need to have experience in a similar sized environment circa 1000+ users.

Responsibilities

Develop and implement a strategic plan for developing IT infrastructure, ensuing it meets the needs of our business and aligns with the wider business strategy.

Identify opportunities for leveraging technology to improve business processes and performance

Provide 3rd line support for all infrastructure related issues, working and managing internal / external resources for quick and timely resolution

Provide technical and design support for the provision of business specific solutions and ensure agreed standards for both service and compliance are adhered to

Responsible for infrastructure availability and support including but not exhaustive:

• Servers and operating systems
• Messaging - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified comms
• Networking (LAN, WAN, WLAN & Firewalls)
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing
• File Storage, Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience needed

Minimum 5 years' experience in similar roles

Experience of working in an SME environment with circa 1000+ users

Experience working with and/or ITIL qualifications

Hold industry relevant qualifications such as MCSE

Outstanding problem solving and troubleshooting ability

ISO27001:2022 experience

Windows server cloud migrations

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