IT Infrastructure Manager

JR United Kingdom; Telford; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading company is seeking an IT Infrastructure Manager responsible for ensuring efficient operation of IT infrastructure and systems, including Windows Servers and Active Directory. You will develop strategic plans that align with business needs and oversee compliance with security standards. This hands-on role requires at least 5 years of experience, particularly in SMEs with a user base of 1000+.

Qualifications

• Minimum 5 years' experience in similar roles.
• Experience in an SME environment with circa 1000+ users.
• Qualifications in ITIL and relevant industry certifications.

Responsibilities

• Develop and implement a strategic plan for IT infrastructure.
• Identify technology opportunities to improve processes.
• Provide 3rd line support for infrastructure-related issues.

Skills

Problem-solving

Troubleshooting

Technical Architecture

ITIL Practices

Security Compliance

Education

MCSE Certification

ISO27001:2022 Standards

Tools

SQL

Windows Server

Microsoft Exchange

Sophos

Arcserve

Forcepoint

Office 365

Job description

As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems, including but not limited to Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions as required for business and customer requirements and help develop the strategic direction. You will ensure that our infrastructure is implemented securely, following guidance from NIST, NCSC, CIS, etc. Additionally, you will ensure all systems are maintained, supported, and compliant with security certifications. Experience in a similar-sized environment with circa 1000+ users is required.

Responsibilities:

1. Develop and implement a strategic plan for developing IT infrastructure that meets business needs and aligns with overall business strategy.
2. Identify opportunities to leverage technology to improve business processes and performance.
3. Provide 3rd line support for all infrastructure-related issues, managing internal and external resources for quick and effective resolution.
4. Offer technical and design support for business-specific solutions, ensuring standards for service and compliance are followed.
5. Ensure infrastructure availability and support, including but not limited to:

• Servers and operating systems
• Messaging systems like Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN, Firewalls)
• Anti-virus solutions such as Sophos
• Backups using Arcserve
• Database management with SQL
• Printing services
• File storage and directory management
• Web filtering with Forcepoint
• Service monitoring via PTRG
• Office 365 and Microsoft Entra
• Cloud migrations

Experience Needed:

• Minimum 5 years' experience in similar roles
• Experience working in an SME environment with circa 1000+ users
• Experience with ITIL practices and qualifications
• Industry-relevant certifications such as MCSE
• Outstanding problem-solving and troubleshooting skills
• Experience with ISO27001:2022 standards
• Experience with Windows Server cloud migrations

This job posting is active and accepting applications.