IT Infrastructure Manager

JR United Kingdom; Northampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the IT sector is seeking an IT Infrastructure Manager to oversee its infrastructure and systems. You will drive strategic plans ensuring compliance and optimizing resources while providing technical support. The role requires substantial experience in a similar environment, managing complex systems, and utilizing a range of tools and technologies. If you have a passion for technology and leadership, apply now for this rewarding opportunity.

Qualifications

• Minimum 5 years' experience in similar roles required.
• Experience working in an SME environment with circa 1000+ users.
• Outstanding problem-solving and troubleshooting skills are essential.

Responsibilities

• Develop and implement strategic plans for IT infrastructure.
• Provide 3rd line support for infrastructure-related issues.
• Ensure infrastructure availability and compliance with security standards.

Skills

Problem-solving

Troubleshooting

Technical expertise

Project management

Education

ITIL qualification

Relevant industry certifications (e.g., MCSE)

ISO27001:2022 experience

Tools

Windows Server

Microsoft Exchange

SQL Database

Sophos Anti-Virus

Arcserve Backups

Forcepoint Web Filtering

PTRG Service Monitoring

Job description

As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems, including but not limited to Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions as required for business and customer requirements and help develop the strategic direction. You will ensure that our infrastructure is implemented securely, following guidance from NIST, NCSC, CIS, etc. You will ensure all systems are maintained, supported, and compliant with our security certifications. Experience in a similar-sized environment with circa 1000+ users is required.

Responsibilities

• Develop and implement a strategic plan for developing IT infrastructure, ensuring it meets the needs of the business and aligns with the wider business strategy.
• Identify opportunities for leveraging technology to improve business processes and performance.
• Provide 3rd line support for all infrastructure-related issues, managing internal and external resources for quick and timely resolution.
• Provide technical and design support for business-specific solutions, ensuring adherence to standards for service and compliance.
• Ensure infrastructure availability and support, including but not limited to:

• Servers and operating systems
• Messaging - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN & Firewalls)
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing
• File Storage, Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience Needed

• Minimum 5 years' experience in similar roles
• Experience working in an SME environment with circa 1000+ users
• Experience working with and/or ITIL qualifications
• Relevant industry certifications such as MCSE
• Outstanding problem-solving and troubleshooting skills
• ISO27001:2022 experience
• Experience with Windows Server cloud migrations

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