IT Infrastructure Manager

JR United Kingdom; Worcester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the UK is seeking an IT Infrastructure Manager to oversee the smooth operation of their IT infrastructure and systems. This strategic position requires at least 5 years of relevant experience in a similar-sized environment, focusing on technical solutions and compliance with industry standards, particularly in security frameworks. The role involves developing IT strategies, managing systems such as servers and databases, and ensuring optimal performance across a range of technologies.

Qualifications

• Minimum 5 years' experience in similar roles.
• Experience working in an SME environment with circa 1000+ users.
• Outstanding problem-solving and troubleshooting skills.

Responsibilities

• Develop and implement a strategic plan for IT infrastructure development.
• Identify opportunities for leveraging technology to improve business processes.
• Provide 3rd line support for all infrastructure-related issues.

Skills

Problem-solving

Troubleshooting

Technical Expertise

Compliance

Networking

Education

MCSE

ISO 27001:2022

ITIL framework qualifications

Job description

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As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems, including but not limited to Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions as required for business and customer requirements and help develop the strategic direction. You will ensure that our infrastructure is implemented securely, following guidance from NIST, NCSC, CIS, etc. You will ensure all systems are maintained, supported, and compliant with our security certifications. Experience in a similar-sized environment with circa 1000+ users is required.

Responsibilities

• Develop and implement a strategic plan for IT infrastructure development that meets business needs and aligns with the wider business strategy.
• Identify opportunities for leveraging technology to improve business processes and performance.
• Provide 3rd line support for all infrastructure-related issues, managing internal and external resources for quick and timely resolution.
• Provide technical and design support for business-specific solutions, ensuring adherence to standards for service and compliance.
• Ensure infrastructure availability and support, including but not limited to:

• Servers and operating systems
• Messaging systems - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN) & Firewalls
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing and File Storage, Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience Needed

• Minimum 5 years' experience in similar roles
• Experience working in an SME environment with circa 1000+ users
• Experience with ITIL frameworks and qualifications
• Industry-relevant qualifications such as MCSE
• Outstanding problem-solving and troubleshooting skills
• ISO 27001:2022 experience
• Experience with Windows Server cloud migrations

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