IT Infrastructure Engineer – Network & Support

Sandwich Infant; Chatham; On-site; GBP 32,000 - 46,000; Full time

Job summary

Thinking Technology is seeking to appoint an IT Engineer primarily based at The Victory Academy. The role will involve advanced troubleshooting, day-to-day configuration and support of IT infrastructure across The Thinking Schools Academy Trust and partner sites.

You will work with Trust IT staff and external suppliers to plan, develop, implement, support and train colleagues in equipment and services, with an 08:00–16:00 shift (Friday finish 15:30).

Qualifications

• Proven ability to troubleshoot complex IT issues across devices and networks.
• Experience supporting infrastructure across multiple sites preferred.
• Strong knowledge of IT hardware, software, and networking concepts.

Responsibilities

• Respond to customer comments and complaints, resolving them where possible, escalating as appropriate
• Remain calm under pressure, and adjust to changes in work priorities based on conflicting operational needs
• Communicate with customers including students, staff, directors, governors, guests, suppliers and contractors
• Provide advanced fault resolution and troubleshooting using multiple sources of complex data for IT devices and network equipment
• Lead infrastructure triage and customer engagement, prioritising workload with defined SLAs
• Undertake day-to-day operation of IT devices, servers, LAN, WLAN and services, including preventive maintenance
• Analyse complex system and service logs to identify patterns indicating underlying issues or threats and triaging accordingly

Skills

Advanced IT troubleshooting

Infrastructure support

LAN/WLAN administration

Customer service

Collaborative teamwork

Job description

Thinking Technology is seeking to appoint an IT Engineer primarily based at The Victory Academy. The role will involve advanced troubleshooting, day-to-day configuration and support of IT infrastructure across The Thinking Schools Academy Trust and partner sites.

You will work with Trust IT staff and external suppliers to plan, develop, implement, support and train colleagues in equipment and services, with an 08:00–16:00 shift (Friday finish 15:30).