IT Engineer

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 32,000 - 35,000; Full time

Job summary

Unknown School Trust in Manchester is seeking a School IT Technician to diagnose and resolve hardware, software, and network issues, administer systems, and support staff and students with daily IT needs.

You will work with third-party suppliers, contribute to IT projects, assist with examinations and assessments, and help improve IT services across the trust. The role offers a permanent, full-time position with a competitive salary and benefits.

Qualifications

• Strong IT experience, preferably in education.
• Experience supporting hardware, software and bespoke technologies.
• Proactive approach with excellent communication.
• Experience in end-user facing environments and IT projects.

Responsibilities

• Diagnose and resolve hardware, software, network and infrastructure issues.
• Administer systems, install and configure equipment.
• Manage service desk tickets through to resolution.
• Support staff and students with day-to-day IT challenges.
• Work with third-party suppliers and external partners.
• Contribute to IT projects and examinations support.
• Review change requests and create technical documentation.
• Identify opportunities to improve IT services.

Skills

IT Support

End-user support

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Education experience

Job description

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

12/09/2026

About this job

Your new company This secondary school is based in North Manchester and is part of a large multi-academy trust, with further expansion plans over the coming years and therefore meaning further opportunities for those joining the trust.

Hays has recruited for this trust for a number of years, receiving continuous positive feedback and hearing about many internal promotions as the trust continues to grow.

With a well-established central IT team, the School IT Engineer will become an integral part of the wider IT team, receiving significant support and training, working closely with IT specialists across the trust.

Your new role Reporting to the IT Service Lead, the successful candidate will be responsible for diagnosing and resolving hardware, software, network and infrastructure issues, administering systems, installing and configuring equipment, managing service desk tickets through to resolution, and supporting staff and students with day-to-day IT challenges.

The role also includes working with third-party suppliers, contributing to IT projects, supporting examinations and controlled assessments, reviewing change requests, producing technical documentation, and identifying opportunities to improve IT services.

Working closely with the wider trust IT team, the ICT Technician will play a key role in maintaining a reliable, modern IT environment that supports teaching, learning and operational excellence across the school.

What you'll need to succeed In order to be successful in securing this position, you will have strong IT experience, ideally having worked in the education sector, but this isn't essential.

You will have experience supporting with hardware, software and bespoke technologies, working in an end-user-facing environment where you've also been involved in supporting IT projects.

You will have a proactive approach to IT support, with excellent communication skills and take pride in the high level of IT support you will provide.

What you'll get in return In return, you will be paid a competitive salary of between £32,000 and £35,000 dependent on experience, as well as receive an excellent benefits package.

This package includes a local government pension scheme, an excellent holiday offering and becoming an integral part of this successful and high-performing team providing a flexible working environment.

As this role is for a growing trust, there will also be further development and career opportunities as the trust continues to grow.