IT Engineer

The-Thinking-Schools-Academy-Trust-2; Chatham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Career Development

Health and Wellbeing Support

Employee Recognition

TSAT Benefits Portal

Blue Light Card

Job summary

The Thinking Schools Academy Trust is seeking an IT Engineer primarily based at The Victory Academy. The role requires 37 hours per week with a standard shift of 08:00 - 16:00 (15:30 on Fridays).

The engineer will handle IT devices, servers, LAN/WLAN, and service operations across Trust sites, including fault resolution and infrastructure triage. We value candidates who can manage complaints, stay calm under pressure, and communicate effectively with students, staff, and suppliers.

Qualifications

• Respond to customer comments and complaints, resolving where possible.
• Remain calm under pressure and adapt to changing priorities while maintaining positive engagement.
• Communicate with customers ranging from students to contractors, addressing a range of requests.
• Provide advanced fault resolution and troubleshooting across IT devices and network equipment.
• Lead infrastructure triage and customer engagement, manage workload with defined SLAs.

Responsibilities

• Undertake day-to-day operation of IT devices, servers, LAN, WLAN, and services under minimal direction.
• Analyze complex system and service logs to identify patterns indicating issues or threats and triage accordingly.

Skills

Customer service

Troubleshooting

Infrastructure triage

IT operations

Communication

Tools

LAN/WLAN

Servers

Job description

About The Role

Thinking Technology are seeking to appoint an IT Engineer, who will be primarily based at The Victory Academy. Travel to other sites within the hub may be required to cover absence or provide additional support when required.

37 hours per week , standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need.

What you will need to succeed:

For further details please see the attached Job description

• To respond to, both orally and in person, customer comments and complaints, resolving them where possible, escalating as appropriate
• To be calm under pressure, and adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement
• To be approachable, communicating with customers ranging from students, staff, directors, governors, guest, and suppliers and contractors, responding to a range of difficult issues and requests
• To provide advanced fault resolution/troubleshooting using multiple sources of complex data for issues affecting IT devices and network equipment across all Trust sites
• To lead the infrastructure triage, and customer engagement, prioritising workload and tasks independently using defined SLAs, providing detailed updates for actions taken to assist customers and colleagues
• To undertake the day-to-day operation of IT devices, servers, LAN, WLAN, and services, under minimal direction, including the undertaking of preventative maintenance and administrative tasks
• To analyse a range of complex system and service logs continuously and proactively, to identify patterns that may indicate underlying issues or threats and their severity, and triaging effectively

About Us

The Thinking Schools Academy Trust

The Thinking Schools Academy Trust is a family of schools across the South West, South, South East and East of England, consisting of early years, primary, secondary and specialist provision.

We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances. That’s why we invest in our people, so that our staff are best supported to positively impact our pupils.

Learn more about our Vision and Values here

What our Trust will offer you:

• Career Development: We are committed to supporting your professional growth and offer a wide range of opportunities for career advancement. From staff development days and conferences to apprenticeships, we provide clear pathways for progression and promotional opportunities across our regions.
• Health and Wellbeing Support: Access our 24/7 Employee Assistance Programme, wellbeing support, preferential access to Benenden Health, free flu vaccinations and eye care vouchers.
• Employee Recognition: Referral Scheme, Long Service Awards and the TSTARS Recognition Programme.
• TSAT Benefits Portal: A one-stop shop benefits hub that gives you access to a range of exclusive benefits including cashback from supermarkets and high street retailers, dental insurance scheme, Cycle to Work scheme and discounted gym membership.
• Blue Light Card: Offering exclusive discounts and savings at thousands of retailers, restaurants, and attractions.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates