IT Engineer - School Tech & Network Specialist

The-Thinking-Schools-Academy-Trust-2; Chatham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Career Development

Health and Wellbeing Support

Employee Recognition

TSAT Benefits Portal

Blue Light Card

Job summary

The Thinking Schools Academy Trust is seeking an IT Engineer primarily based at The Victory Academy. The role requires 37 hours per week with a standard shift of 08:00 - 16:00 (15:30 on Fridays).

The engineer will handle IT devices, servers, LAN/WLAN, and service operations across Trust sites, including fault resolution and infrastructure triage. We value candidates who can manage complaints, stay calm under pressure, and communicate effectively with students, staff, and suppliers.

Qualifications

• Respond to customer comments and complaints, resolving where possible.
• Remain calm under pressure and adapt to changing priorities while maintaining positive engagement.
• Communicate with customers ranging from students to contractors, addressing a range of requests.
• Provide advanced fault resolution and troubleshooting across IT devices and network equipment.
• Lead infrastructure triage and customer engagement, manage workload with defined SLAs.

Responsibilities

• Undertake day-to-day operation of IT devices, servers, LAN, WLAN, and services under minimal direction.
• Analyze complex system and service logs to identify patterns indicating issues or threats and triage accordingly.

Skills

Customer service

Troubleshooting

Infrastructure triage

IT operations

Communication

Tools

LAN/WLAN

Servers

Job description

The Thinking Schools Academy Trust is seeking an IT Engineer primarily based at The Victory Academy. The role requires 37 hours per week with a standard shift of 08:00 - 16:00 (15:30 on Fridays).

The engineer will handle IT devices, servers, LAN/WLAN, and service operations across Trust sites, including fault resolution and infrastructure triage. We value candidates who can manage complaints, stay calm under pressure, and communicate effectively with students, staff, and suppliers.