IT Infrastructure Support Engineer

Hawk 3 Talent Solutions; Devon and Torbay; On-site; GBP 30,000 - 35,000; Full time

Job summary

Hawk 3 Talent Solutions seeks an IT Infrastructure Support Engineer in Tiverton, Devon, offering a salary of £30,000–£35,000 per year. The role is primarily site-based with hybrid options after probation.

You’ll lead 3rd-line support, modernize IT estate, and drive cloud adoption while supporting on-premises and serverless initiatives. Key responsibilities include maintaining IT infrastructure, security alignment, patching, change management and documentation.

Qualifications

• Experience across multiple technical disciplines in IT.
• Experience with Microsoft 365 administration and Azure.
• Experience with on-premises Wintel infrastructure and transition to cloud.
• Ability to provide 3rd-line support and handle escalations.
• Understanding of cybersecurity objectives and patching.

Responsibilities

• Monitor, maintain and improve the organisation's IT infrastructure.
• Support the transition towards modern workplace and cloud-based technologies.
• Analyze existing infrastructure and identify opportunities for improvement.
• Research and recommend appropriate technologies and solutions.
• Ensure infrastructure improvements align with cybersecurity objectives.
• Provide 3rd-line technical support and assist the IT support team with escalated issues.
• Undertake project-related activities designed to improve and support the IT estate.
• Participate in change management activities.
• Support joiner, mover and leaver processes, including device and account provisioning.
• Carry out regular patching, upgrades and preventative maintenance.
• Monitor infrastructure performance and undertake predictive failure analysis.
• Identify opportunities to automate and streamline processes.
• Monitor and respond to security incidents, including remediation and continuous improvement.
• Produce technical documentation to support IT processes and workflows.
• Provide occasional support outside core hours for planned upgrades and maintenance.
• Travel to UK and European branch sites may occasionally be required.

Skills

Customer-focused

Communication skills

Broad IT generalist

Proactive

Independent worker

Teamwork

Tools

Microsoft 365

SharePoint

Exchange

Intune Autopilot

Entra

Microsoft Defender

Azure

Windows Server

Hyper-V

Active Directory

Networking basics

Veeam

Job description

IT Infrastructure Support Engineer

Tiverton, Devon EX16

Salary: £30,000 £35,000 per annum

Hours: Monday to Friday, 9:00am 5:00pm (35 hours per week)
Location: Primarily site-based, with hybrid working available following probation and for project-based work

The Role

We are looking for an experienced IT Infrastructure Support Engineer to join a small IT team during an exciting period of transformation.

The organisation is modernising its IT estate, embracing modern workplace technologies and adopting new ways of working. This role will play an important part in supporting that transformation, from technology selection and implementation through to ongoing technical support and improvement.

You will work across a predominantly on-premises Wintel infrastructure, while helping to support the longer-term transition towards cloud-based technologies and a serverless computing strategy.

This is an excellent opportunity for an experienced IT professional looking to take the next step towards a 3rd Line Support / Infrastructure Engineering position.

Key Responsibilities

• Monitor, maintain and improve the organisation's IT infrastructure.
• Support the transition towards modern workplace and cloud-based technologies.
• Analyse existing infrastructure and identify opportunities for improvement.
• Research and recommend appropriate technologies and solutions.
• Ensure infrastructure improvements align with cybersecurity objectives.
• Provide 3rd-line technical support and assist the IT support team with escalated issues.
• Undertake project-related activities designed to improve and support the IT estate.
• Participate in change management activities.
• Support joiner, mover and leaver processes, including device and account provisioning.
• Carry out regular patching, upgrades and preventative maintenance.
• Monitor infrastructure performance and undertake predictive failure analysis.
• Identify opportunities to automate and streamline processes.
• Monitor and respond to security incidents, including remediation and continuous improvement.
• Produce technical documentation to support IT processes and workflows.
• Provide occasional support outside core hours for planned upgrades and maintenance.
• Travel to UK and European branch sites may occasionally be required.

Essential Skills & Experience

You should have a broad IT background and be comfortable working across multiple technical disciplines.

Microsoft 365 & Cloud

Experience with:

• Microsoft 365 administration
• User and licence management
• SharePoint
• Exchange
• Microsoft cloud technologies
• Intune, including Autopilot deployments
• Entra, including applications, security, governance, MFA and Conditional Access
• Microsoft Defender
• Azure

Infrastructure

• Windows Server
• Server hardware, including servers and storage
• Active Directory
• Hyper-V
• Firewall configuration fundamentals
• Backup methodologies and management

Additional / Desirable Skills

The following would be advantageous:

• Networking fundamentals, including DNS, DHCP, TCP/IP, subnetting and VLANs
• Cyber Essentials certification, processes and implementation
• Cloud-delivered VoIP systems, such as Teams Voice
• SQL Server
• Veeam and other backup technologies

About You

This role would suit an experienced IT professional who has developed their career through an IT support environment and is now looking to progress into a more senior infrastructure and engineering role.

You will be:

• Customer-focused, with a strong understanding of end-user requirements.
• Comfortable tailoring your communication and approach to different audiences.
• A broad IT generalist capable of working across multiple technical disciplines.
• Able to switch between technologies and priorities depending on the situation.
• Proactive in identifying opportunities to improve systems, processes and service delivery.
• Comfortable working independently while contributing effectively within a small IT team.

Experience Required

Ideally, you will have at least two years' experience in a similar infrastructure/support role.

Alternatively, candidates with around five years' experience across IT who are looking to step up into an infrastructure engineering position will also be considered.

Working Arrangements

• Monday to Friday, 9:00am 5:00pm
• 35 hours per week
• One-hour lunch break
• Primarily site-based
• Hybrid working available following successful completion of probation and for project-based work
• Occasional out-of-hours work for planned upgrades and maintenance
• Occasional UK and European travel may be required

What This Opportunity Offers

This is a great opportunity to join an organisation investing in its IT estate and to play a key role in its transition towards modern workplace and cloud technologies.

You will have the opportunity to broaden your technical expertise, contribute to infrastructure projects and develop your career towards a senior infrastructure or 3rd-line engineering position.

Closing date is 12.9.2026 Please note this could change subject to suitable applications.