IT Hub Administrator: Primary Care IT & Data Support

Cardiff and Vale University Health Board; Bristol; On-site; GBP 25,000 - 32,000; Full time

Job summary

Healthwest Primary Care Network in Bristol seeks an IT Hub Administrator to provide hands-on IT and administrative support across four GP practices. You will handle service desk requests, support EMIS, Docman and Microsoft 365, aid with online patient services and data reporting, and help maintain practice systems.

You’ll join a proactive team, manage onboarding/offboarding, assist with NHS App queries and collaborate with external support providers to minimise disruption to staff and patient

Qualifications

• A-level or equivalent education.
• Experience communicating effectively with a range of people.
• Experience working in a team.
• Comfortable with IT and admin duties.
• Experience in primary care or health IT is a plus.
• Familiarity with EMIS Web back-end functions is beneficial.

Responsibilities

• Provide day-to-day IT and administrative support across GP practices.
• Triage and resolve IT issues via service desk; liaise with third-party support.
• Support EMIS resources, protocols, templates and documents.
• Run reports and perform data searches for patient or practice data.
• Assist with online patient services, NHS App and vaccination invitation programmes.
• Set up accounts and manage staff onboarding/offboarding.
• Maintain website and coordinate communications with patients.

Skills

IT literacy

Organised

Communication

Problem-solving

Teamwork

Reporting/data analysis

EMIS knowledge

Microsoft 365

Remote access/VPN

Education

A-level or equivalent

Tools

EMIS

Docman

Anima

Accurx

Microsoft 365

NHSmail/Smartcard

Job description

Healthwest Primary Care Network in Bristol seeks an IT Hub Administrator to provide hands-on IT and administrative support across four GP practices. You will handle service desk requests, support EMIS, Docman and Microsoft 365, aid with online patient services and data reporting, and help maintain practice systems.

You’ll join a proactive team, manage onboarding/offboarding, assist with NHS App queries and collaborate with external support providers to minimise disruption to staff and patient