GP Receptionist & Admin Specialist - EMIS & Docman

HCRG Care Group; Coventry; On-site; GBP 21,000 - 25,000; Full time

Job summary

HCRG Care Group in Coventry is seeking a proactive receptionist and admin support to manage patient information, referrals, and communications within a busy GP practice. The role requires proficient use of EMIS Web and Docman, and the position covers two practices.

You will handle reception duties, maintain GDPR-compliant records, and support audits and reporting while ensuring a high standard of patient care and data accuracy.

Qualifications

• Previous reception experience in a GP or healthcare setting.
• Experience using EMIS Web.
• Experience with Docman.
• Strong attention to detail and accuracy.
• Excellent organisational and communication skills.
• Ability to prioritise workload in a busy environment.
• Knowledge of NHS referral pathways and e-RS.
• Understanding of medical terminology.
• Experience in primary care administration.

Responsibilities

• Register new patients onto EMIS Web.
• Process patient deductions and transfers.
• Update and amend patient demographic details (address, contact details, GP links).
• Ensure accurate record-keeping in line with NHS guidelines.

Skills

Attention to detail

Organisational skills

Communication

Confidentiality

GDPR awareness

NHS knowledge

Tools

EMIS Web

Docman

Job description

HCRG Care Group in Coventry is seeking a proactive receptionist and admin support to manage patient information, referrals, and communications within a busy GP practice. The role requires proficient use of EMIS Web and Docman, and the position covers two practices.

You will handle reception duties, maintain GDPR-compliant records, and support audits and reporting while ensuring a high standard of patient care and data accuracy.