Hybrid Clinical Systems Support Engineer

HealthHarmonie; Birmingham; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Ongoing learning and development

Collaborative IT team environment

Exposure to clinical technologies

Job summary

HealthHarmonie is seeking a proactive Clinical Systems Support Engineer to join the IT Infrastructure team in Edgbaston. You will deliver frontline support for EMIS Web, Hero Health, Heidi and other clinical platforms, ensuring timely incidents resolution and high user satisfaction.

Based in hybrid UK working conditions, you will manage incidents via Freshservice, maintain knowledge bases, and contribute to service improvements while supporting NHS-related access and security processes.

Qualifications

• Previous experience in a 1st or 2nd Line IT Support or Application Support role.

Responsibilities

• Provide 1st and 2nd line support for EMIS Web, Hero Health, Heidi and other clinical and operational systems.

Skills

1st/2nd Line IT Support

EMIS Web support

Digital health systems

Freshservice

Microsoft 365

Windows 10/11

Remote user support

Troubleshooting

Documentation

Tools

Freshservice

Azure Virtual Desktop

VDI

Job description

HealthHarmonie is seeking a proactive Clinical Systems Support Engineer to join the IT Infrastructure team in Edgbaston. You will deliver frontline support for EMIS Web, Hero Health, Heidi and other clinical platforms, ensuring timely incidents resolution and high user satisfaction.

Based in hybrid UK working conditions, you will manage incidents via Freshservice, maintain knowledge bases, and contribute to service improvements while supporting NHS-related access and security processes.