IT Helpdesk Technician – First-Line, Customer Focus

Klipboard; Bristol; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Casual dress

On-site parking

Job summary

Klipboard in Bristol is seeking an IT First Line Support Technician to join our busy IT team on a full-time fixed-term contract. You will be the first point of contact for end users, handling calls, emails and portal requests, and you will work with escalation engineers to resolve issues efficiently.

You should have at least 12 months of IT support experience, knowledge of Windows operating systems, and a customer‑facing approach.

Qualifications

• 12 months of IT support experience or more.
• Knowledge of Windows operating systems.
• Customer-facing approach and good communication.

Responsibilities

• Investigate clients’ issues and provide solutions/workarounds.
• Log and allocate day-to-day tickets and escalate to engineers.
• Resolve problems and ensure customer satisfaction.

Skills

IT support experience

Windows OS knowledge

Driving licence

Technical support

Job description

Klipboard in Bristol is seeking an IT First Line Support Technician to join our busy IT team on a full-time fixed-term contract. You will be the first point of contact for end users, handling calls, emails and portal requests, and you will work with escalation engineers to resolve issues efficiently.

You should have at least 12 months of IT support experience, knowledge of Windows operating systems, and a customer‑facing approach.