IT Helpdesk Technician — First‑Line Support & Tech Perks

New Collaborative Learning Trust; United Kingdom; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Cycle to work scheme

Technology scheme

Job summary

New Collaborative Learning Trust is seeking an IT Helpdesk Technician to join the IT Support Team, providing first-line support to staff and students on campus.

You will monitor support calls, troubleshoot hardware/software issues and assist with password changes, printer credits and general IT administration. Clinical focus on user support and inventory accuracy will drive daily tasks.

Qualifications

• Excellent communication and problem-solving skills are essential, with a customer service approach.
• Experience in the support and management of desktops, laptops and printers is required.
• Willing to undertake further training relevant to the role as required.

Responsibilities

• Monitoring and maintaining support calls, prioritising support tickets, problem solving, troubleshooting hardware/software issues and delegating issues to other team members.
• Supporting Microsoft Technologies such as Windows 10 and Office 365, as well as Mobile Device Support.
• Complete daily proactive checks of the IT infrastructure systems.
• Dealing with day-to-day administrative tasks such as password changes and printer credits.
• Support pupils and all members of the Trust community in their use of ICT.
• Maintain up to date inventories of hardware and software, security marking and labelling of equipment.

Skills

Communication skills

Problem solving

Customer service

Desktop support

Windows 10

Office 365

Mobile Device Support

Tools

Windows 10

Office 365

Mobile Device Support

Job description

New Collaborative Learning Trust is seeking an IT Helpdesk Technician to join the IT Support Team, providing first-line support to staff and students on campus.

You will monitor support calls, troubleshoot hardware/software issues and assist with password changes, printer credits and general IT administration. Clinical focus on user support and inventory accuracy will drive daily tasks.