On-Site IT Support Technician — First Line

Klipboard group; Bristol; On-site; GBP 24,000 - 32,000; Full time

Job summary

Klipboard is seeking a Bristol-based IT First Line Support Technician to provide frontline user support, respond to calls, emails and portal requests, and work with escalation engineers on more complex issues.

The successful candidate will have at least 12 months in IT support, good knowledge of Windows OS, and a full driving licence, with opportunity to develop through on-the-job training.

Qualifications

• Minimum of 12 months experience in an IT support role.
• Knowledge of Windows operating systems.
• Full driving licence.

Responsibilities

• Investigate clients’ issues and provide solutions/workaround to the satisfaction of the customer.
• Logging and allocating day to day tickets and escalating engineers.
• Solving problems

Skills

IT Support

Windows OS

Driving Licence

Job description

Klipboard is seeking a Bristol-based IT First Line Support Technician to provide frontline user support, respond to calls, emails and portal requests, and work with escalation engineers on more complex issues.

The successful candidate will have at least 12 months in IT support, good knowledge of Windows OS, and a full driving licence, with opportunity to develop through on-the-job training.