IT Service Desk Pro – 1st/2nd Line Support

Experis; Gloucester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Experis is recruiting a Service Desk Analyst for our North Bristol site to join a busy team delivering first-class IT support. You will handle a variety of requests, triage issues, and provide timely answers to colleagues across two offices. The role involves on-site work five days a week with a friendly, customer-focused approach.

You will work across AD, MS 365, Windows OS and basic networking, logging calls efficiently and ensuring high-quality service delivery in a fast-paced environment.

Qualifications

• Experience on an IT Service Desk / Helpdesk at 1st or 2nd line level.
• Experience logging calls through a call logging system.
• Strong knowledge of Active Directory, MS 365, and Windows OS.
• Hardware know-how: laptops, desktops, monitors, etc.
• Basic networking: DNS/DHCP, VPN, IP configuration.
• Excellent customer service skills.

Responsibilities

• Provide technical support on a range of systems to employees.
• Answer queries onsite, by phone or email in a busy desk environment.

Skills

Customer service

Communication

Troubleshooting

On-site support

Tools

Active Directory

MS 365 Administration

Windows OS

VPN & DNS/DHCP

Job description

Experis is recruiting a Service Desk Analyst for our North Bristol site to join a busy team delivering first-class IT support. You will handle a variety of requests, triage issues, and provide timely answers to colleagues across two offices. The role involves on-site work five days a week with a friendly, customer-focused approach.

You will work across AD, MS 365, Windows OS and basic networking, logging calls efficiently and ensuring high-quality service delivery in a fast-paced environment.