First-Line IT Support & Sales Specialist

Kerridge Commercial Systems Limited; Bristol; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

On-site parking

Job summary

Klipboard, formerly Kerridge Commercial Systems, is seeking an IT First Line Support Technician to join our Bristol team. You will handle customer inquiries via phone, email and portal, escalate where needed, and work closely with escalation engineers to resolve issues.

You’ll join a customer‑facing, fast-paced environment and receive technical training to develop hands-on IT support skills in a global company with offices around the world.

Qualifications

• Minimum of 12 months experience in an IT support role.
• Knowledge of Windows operating systems.
• Full driving licence.
• This role would suit an experienced IT Support Technician looking for a new challenge.

Responsibilities

• Investigate clients’ issues and provide solutions/workaround to the satisfaction of the customer.
• Logging and allocating day to day tickets and escalating engineers.
• Solving problems.

Skills

Windows OS

Customer facing

Communication

Full driving licence

IT support experience

Job description

Klipboard, formerly Kerridge Commercial Systems, is seeking an IT First Line Support Technician to join our Bristol team. You will handle customer inquiries via phone, email and portal, escalate where needed, and work closely with escalation engineers to resolve issues.

You’ll join a customer‑facing, fast-paced environment and receive technical training to develop hands-on IT support skills in a global company with offices around the world.