Support Analyst

Klipboard; Bristol; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Casual dress

On-site parking

Job summary

Klipboard in Bristol is seeking an IT First Line Support Technician to join our busy IT team on a full-time fixed-term contract. You will be the first point of contact for end users, handling calls, emails and portal requests, and you will work with escalation engineers to resolve issues efficiently.

You should have at least 12 months of IT support experience, knowledge of Windows operating systems, and a customer‑facing approach.

Qualifications

• 12 months of IT support experience or more.
• Knowledge of Windows operating systems.
• Customer-facing approach and good communication.

Responsibilities

• Investigate clients’ issues and provide solutions/workarounds.
• Log and allocate day-to-day tickets and escalate to engineers.
• Resolve problems and ensure customer satisfaction.

Skills

IT support experience

Windows OS knowledge

Driving licence

Technical support

Job description

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

A fantastic opportunity to join a Bristol-based IT/Telematics specialist business as an IT First Line Support Technician.

The successful candidate must have a customer‑facing approach and experience supporting end users. You will have the support of other technical team members, and you will be readily available to answer phone calls, emails and web portal requests.

You will ensure that the customers received the highest level of support and work closely with escalation engineers to help resolve more complex issues. We will equip you with everything you need to know to support IT users and you will develop further skills through both technical training and hands‑on, real‑world experience.

Key Responsibilities

• Investigate clients’ issues and provide solutions/workaround to the satisfaction of the customer.
• Log and allocate day‑to‑day tickets and escalating engineers.
• Resolve problems.

The Successful Candidate Will Need To Demonstrate

• Be familiar with a structured, fast‑paced and professional working environment
• Have excellent communication skills
• Be methodical, well organised and display an appropriate level of confidentiality
• Be reliable, resilient, flexible and demonstrate an ability to work well in a busy environment
• Be someone who likes challenges and is self‑motivated
• Have experience in technical support or related experience

Skills, Knowledge And Experience

• Minimum of 12 months experience in an IT support role
• Knowledge of Windows operating systems
• Full driving licence
• This role would suit an experienced IT Support Technician looking for a new challenge

Job Types

Full‑time, Fixed term contract

Benefits

• Casual dress
• On‑site parking

Schedule

8‑hour shift

Experience

Desktop Support: 1 year (required)

Company Info

Klipboard (previously Kerridge Commercial Systems) is a global company with offices worldwide. We are growing rapidly and looking for talented individuals to join our teams.

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and spark innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!