First-Line IT Support Engineer — Customer-Focused & Project-Ready

Proactive.IT Appointments Limited; West of England; On-site; GBP 33,000 - 36,000; Full time

Job summary

Proactive.IT Appointments Limited is seeking a 1st Line IT Support Engineer for a long-term contract in the UK. You will be the first point of contact for users, handling tickets and contributing to small IT projects in a fast-paced environment.

Ideal candidates have 1st Line or Service Desk experience, strong communication, and a proactive, detail-oriented mindset. This contract offers a mix of BAU support and project work within a collaborative team.

Qualifications

• 1st Line or Service Desk experience required.
• Excellent communication and customer service skills.
• Proactive attitude and attention to detail.
• Enjoys working in a busy, supportive team.
• Contract role with a mix of BAU support and project work.

Responsibilities

• Delivering exceptional customer service.
• Managing and resolving 1st line support tickets.
• Keeping ticket queues organised and on track.
• Troubleshooting hardware, software and Microsoft 365 issues.
• Supporting small IT projects and rollouts.

Skills

1st Line Support

Customer service

Communication skills

Proactive attitude

Team player

Tools

Microsoft 365

Ticketing system

Job description

Proactive.IT Appointments Limited is seeking a 1st Line IT Support Engineer for a long-term contract in the UK. You will be the first point of contact for users, handling tickets and contributing to small IT projects in a fast-paced environment.

Ideal candidates have 1st Line or Service Desk experience, strong communication, and a proactive, detail-oriented mindset. This contract offers a mix of BAU support and project work within a collaborative team.