IT Helpdesk Technician: 1st Line Support & User Assistance

Richard Huish College; Taunton; On-site; GBP 21,000 - 27,000; Full time

Job summary

Richard Huish College is seeking an IT Helpdesk professional to deliver first-class user support for students and staff. The role involves handling in-person, phone and email queries, supporting Microsoft and Apple environments, and logging incidents to keep systems functional.

You will work within a skilled IT team, maintain the helpdesk operations, and collaborate with suppliers to coordinate repairs and ensure compliance with relevant regulations.

Responsibilities

• Provide first class IT Helpdesk customer service and 1st line IT support to Huish users in person, by phone, email and through IT systems.
• Coordinate repairs with suppliers and ensure systems meet legal requirements and remain operational.

Job description

Richard Huish College is seeking an IT Helpdesk professional to deliver first-class user support for students and staff. The role involves handling in-person, phone and email queries, supporting Microsoft and Apple environments, and logging incidents to keep systems functional.

You will work within a skilled IT team, maintain the helpdesk operations, and collaborate with suppliers to coordinate repairs and ensure compliance with relevant regulations.