IT Support Technician - Helpdesk & End-User Expert

Eton College; Windsor; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension 11% employer contribution

Private healthcare

Employee Assistance Programme

Family-friendly pay

Cycle to work scheme

Subsidised lunches

Job summary

Eton College’s IT Department provides ICT services for over 2,000 users, inside and outside the classroom. You will report to the IT Service Delivery Manager and deliver first-line IT Helpdesk support, resolving hardware, software and network issues with a proactive, solution-focused approach.

The role requires strong customer service and practical IT support experience, with a commitment to safeguarding and collaborating with colleagues.

Qualifications

• Experience in IT support or a Helpdesk environment.
• Excellent customer service skills with a proactive, solutions-focused approach.
• Ability to explain technical information clearly to users with varying IT confidence.

Responsibilities

• Provide first-line IT Helpdesk support to staff and pupils.
• Hardware and software support for school devices (Microsoft and Apple, printers, phones, network equipment).
• Diagnose faults and perform repairs or remedial actions.

Skills

IT Helpdesk

Microsoft 365

Apple devices

Mobile devices

Customer service

Communication

Organization

Tools

Microsoft 365 applications

Apple operating systems

Job description

Eton College’s IT Department provides ICT services for over 2,000 users, inside and outside the classroom. You will report to the IT Service Delivery Manager and deliver first-line IT Helpdesk support, resolving hardware, software and network issues with a proactive, solution-focused approach.

The role requires strong customer service and practical IT support experience, with a commitment to safeguarding and collaborating with colleagues.