IT Technician

Richard Huish College; Taunton; On-site; GBP 21,000 - 27,000; Full time

Job summary

Richard Huish College is seeking an IT Helpdesk professional to deliver first-class user support for students and staff. The role involves handling in-person, phone and email queries, supporting Microsoft and Apple environments, and logging incidents to keep systems functional.

You will work within a skilled IT team, maintain the helpdesk operations, and collaborate with suppliers to coordinate repairs and ensure compliance with relevant regulations.

Responsibilities

• Provide first class IT Helpdesk customer service and 1st line IT support to Huish users in person, by phone, email and through IT systems.
• Coordinate repairs with suppliers and ensure systems meet legal requirements and remain operational.

Job description

The successful candidate will need to provide first class IT Helpdesk customer service and 1st line IT support services to all of Huish, in person, over the phone, by email and via IT systems. This will involve directly supporting users in the operation of hardware, Microsoft-based applications, Apple based applications and other systems, as well as ensuring that systems meet legal requirements and are kept working, coordinating repairs with our suppliers.

Working within a highly skilled team, this role will provide you with opportunities to expand your knowledge in all areas of IT. Additionally, this post will be responsible for the smooth running of the IT Helpdesk and maintaining job-logging systems.

Huish is a welcoming, supportive and exciting place to work, which promotes a culture of respect and high aspirations for both staff and students.