Service Desk Analyst – 1st Line IT & ERP Support

Anthony Best Dynamics Limited.; Bradford-on-Avon; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Discretionary company bonus scheme

25 days holiday plus bank holidays

Generous company pension contributions

Job summary

A leading technology firm in the UK is seeking a dedicated First-line IT Support professional to ensure operational continuity across the business. Responsibilities include resolving IT support tickets and managing user requests. The ideal candidate will have early experience in IT support, familiarity with Microsoft 365, and strong communication skills. This role offers a competitive salary along with generous benefits including a bonus scheme and company pension contributions.

Qualifications

• Early experience in a first-line IT support role.
• Familiarity with Microsoft 365, Windows 10/11, and Active Directory.
• Basic understanding of ERP systems (IFS preferred).

Responsibilities

• Respond to and resolve first-line IT support tickets.
• Set up and configure laptops, desktops, and mobile devices.
• Ensure tickets are logged and updated in the ITSM system.

Skills

First-line IT support

Microsoft 365

Windows 10/11

Active Directory

Customer service skills

Education

ITIL Foundation certification

Tools

Jira

Assyst

Job description

A leading technology firm in the UK is seeking a dedicated First-line IT Support professional to ensure operational continuity across the business. Responsibilities include resolving IT support tickets and managing user requests. The ideal candidate will have early experience in IT support, familiarity with Microsoft 365, and strong communication skills. This role offers a competitive salary along with generous benefits including a bonus scheme and company pension contributions.