1st/2nd Line IT Helpdesk Engineer (Windows & 365)

JAC Recruitment (UK) Ltd.; Greater London; On-site; GBP 31,500 - 38,500; Full time

Job summary

A UK-based IT services company is seeking a Helpdesk Engineer to provide 1st and 2nd line IT support for corporate users. You will manage incidents using IT ticketing systems and configure support for Windows and Microsoft 365 environments. The ideal candidate should possess strong knowledge of Windows OS, business-level English and Japanese, and a customer-centric approach. This permanent, full-time role offers a competitive salary up to £35,000, depending on experience.

Qualifications

• Experience in IT support or helpdesk roles (1st/2nd line).
• Strong knowledge of Windows OS and Microsoft 365 administration.
• Business-level English and Japanese skills.

Responsibilities

• Provide 1st and 2nd line IT support via email, phone, and onsite.
• Manage incidents using IT ticketing systems.
• Configure and support Windows Server and Microsoft 365.

Skills

IT support experience (1st/2nd line)

Windows OS knowledge

Microsoft 365 administration

Customer service skills

Basic English and Japanese

Tools

Active Directory

Microsoft Power Platform

Job description

A UK-based IT services company is seeking a Helpdesk Engineer to provide 1st and 2nd line IT support for corporate users. You will manage incidents using IT ticketing systems and configure support for Windows and Microsoft 365 environments. The ideal candidate should possess strong knowledge of Windows OS, business-level English and Japanese, and a customer-centric approach. This permanent, full-time role offers a competitive salary up to £35,000, depending on experience.