IT Helpdesk Support

TeacherActive; Attleborough; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

CPD courses

Referral scheme

PAYE payroll

Job summary

TeacherActive IT Services in the United Kingdom is seeking a first-line IT Helpdesk Specialist to support staff and students. You will handle queries via phone and helpdesk, logging tickets in Jira Helpdesk and ensuring SLA compliance.

Responsibilities include diagnosing hardware/software issues, configuring Windows and Office 365, and assisting with Active Directory and Azure management. The role offers market-leading pay and CPD opportunities within a PAYE framework.

Qualifications

• Strong knowledge of Windows OS and Office 365
• Familiarity with helpdesk ticketing systems
• Excellent communication and problem-solving skills
• Customer-focused with a proactive approach to problem-solving
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail

Responsibilities

• Act as the first point of contact for IT-related queries via phone or helpdesk system
• Log, track, and resolve tickets using Jira Helpdesk software, ensuring compliance with SLAs and KPIs
• Escalate unresolved issues to second-line support or external vendors as required
• Provide guidance and support to staff and students on IT systems and best practices
• Maintain accurate documentation of procedures, configurations, and troubleshooting steps
• Diagnose and troubleshoot hardware and software issues
• Install, configure, and maintain operating systems, applications, and peripherals
• Support Office 365, Windows 11 builds, and other enterprise software deployments
• Assist with Active Directory management, user account setup, and permissions
• Assist with Microsoft Azure management

Skills

Windows OS

Office 365

Helpdesk systems

Communication

Customer focus

Teamwork

Problem solving

Organization

Tools

JIRA Helpdesk

Active Directory

Azure

Office 365

Job description

Salary: £? - ? per year

Requirements:

• Strong knowledge of Windows OS and Office 365
• Familiarity with helpdesk ticketing systems
• Excellent communication and problem-solving skills
• Customer-focused with a proactive approach to problem-solving
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail

Responsibilities:

• Act as the first point of contact for IT-related queries via phone or helpdesk system
• Log, track, and resolve tickets using Jira Helpdesk software, ensuring compliance with SLAs and KPIs
• Escalate unresolved issues to second-line support or external vendors as required
• Provide guidance and support to staff and students on IT systems and best practices
• Maintain accurate documentation of procedures, configurations, and troubleshooting steps
• Diagnose and troubleshoot hardware and software issues
• Install, configure, and maintain operating systems, applications, and peripherals
• Support Office 365, Windows 11 builds, and other enterprise software deployments
• Assist with Active Directory management, user account setup, and permissions
• Assist with Microsoft Azure management

Technologies:

• Active Directory
• Azure
• Hardware
• Support
• JIRA
• Office 365
• Windows
• Cloud
• REST

More:

We are the IT Services department, reporting to the IT Manager, and this role provides first-line technical support to staff and students to help ensure the smooth operation of our IT infrastructure. We offer market leading rates of pay, a dedicated team of consultants available 24/7 to support the easy onboarding process, a guaranteed payment scheme subject to terms and conditions, CPD courses and certificates through the My-Progression Channel, and a TeacherActive referral scheme with rewards subject to terms and conditions. Our staff are paid on a PAYE basis, with no admin charges deducted from earnings. TeacherActive is one of the UKs leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, and we are committed to equal opportunities, safeguarding, and compliance across our placements.

last updated 36 week of 2026