IT Service Desk Specialist - Customer-Driven Tech Support

Key Retirement Group Ltd; Preston; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

23 days holiday + bank holidays

Holiday purchase scheme

Well-being Day

Charity Day

Tier 1 pension

Simply Health & Life Assurance

Job summary

Key Group is seeking an IT Service Desk Analyst to join our IT team and keep our business running smoothly. You will provide 1st and 2nd line IT support via phone, email and face-to-face interactions, log issues, and collaborate with 3rd line support.

The role requires strong customer service, experience with Windows Server, Active Directory, MS Office and D365, and ITIL Foundation. We offer 23 days holiday, pension, private healthcare, and a supportive workplace.

Qualifications

• Strong customer service skills with excellent communication.
• Experience in Windows Server, Active Directory, MS Office, D365, remote support tools.
• ITIL Foundation qualification or equivalent experience.
• Ability to work in a fast-paced, agile environment.

Responsibilities

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Log and track IT issues, ensuring colleagues receive timely updates.
• Troubleshoot and resolve technical problems efficiently across various systems.
• Collaborate with 3rd line support and external suppliers when needed.
• Assist with onboarding new starters and managing system access.
• Ensure IT security and confidentiality are upheld at all times.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Education

ITIL Foundation qualification

Tools

Windows Server

Active Directory

MS Office

D365

Remote support tools

Job description

Key Group is seeking an IT Service Desk Analyst to join our IT team and keep our business running smoothly. You will provide 1st and 2nd line IT support via phone, email and face-to-face interactions, log issues, and collaborate with 3rd line support.

The role requires strong customer service, experience with Windows Server, Active Directory, MS Office and D365, and ITIL Foundation. We offer 23 days holiday, pension, private healthcare, and a supportive workplace.