IT Helpdesk Specialist — Derby (Fixed Term)

Hollybank Trustees Ltd; East Midlands; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Company Pension Scheme

Life Assurance Scheme

Training & education opportunities

Job summary

Atlantic Projects Company in Derby is seeking an IT Support Specialist (Helpdesk) for a full-time, fixed-term role based at our Derby office with UK-wide project travel. Core hours are 8:00am-5:00pm, Mon-Fri, with on-site duties and strong emphasis on end-user support and onboarding processes.

You will manage Microsoft 365 services, device provisioning, and documentation while collaborating with the IT Manager and team on technology improvements.

Qualifications

• Degree in Information Technology or 1+ years IT Helpdesk experience.
• Excellent communication, coordination, and time management skills.
• Good understanding of Windows Environments, networking protocols, and IT infrastructure.
• Hands-on experience with Microsoft 365 Admin Stack including Exchange Online, Teams, OneDrive, SharePoint and Entra ID.

Responsibilities

• Act as the first point of contact for IT support requests.
• Log, manage, and update support tickets through to resolution.
• Provide support via phone, Teams, email, and in-person assistance.
• Troubleshoot common hardware, software, printer, mobile device, and connectivity issues.
• Escalate more complex issues to senior IT team members when required.

Skills

Microsoft 365 Admin Stack

Intune MDM

Windows & Networking basics

Education

Degree in Information Technology or 1+ years IT Helpdesk experience

Tools

Exchange Online

Teams

OneDrive

SharePoint

Entra ID

Job description

Atlantic Projects Company in Derby is seeking an IT Support Specialist (Helpdesk) for a full-time, fixed-term role based at our Derby office with UK-wide project travel. Core hours are 8:00am-5:00pm, Mon-Fri, with on-site duties and strong emphasis on end-user support and onboarding processes.

You will manage Microsoft 365 services, device provisioning, and documentation while collaborating with the IT Manager and team on technology improvements.