Field IT & AV Specialist – Onsite

University of Derby; East Midlands; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

38 days annual leave (incl. bank hols)

Cycle to Work scheme

Flexible working environment

Wellbeing benefits and EAP

Job summary

University of Derby is seeking a capable Service Delivery/Second Line IT professional to provide broad IT support across Derby sites, ensuring systems meet security standards and performance targets. The role emphasizes collaboration, customer focus, and continuous improvement within a fast-paced environment.

The successful candidate will join the Digital Solutions & Services team, contribute to daily IT operations, and support staff and students across multiple campuses with opportunities to

Qualifications

• Broad knowledge of technologies across IT delivery, networking, operating systems and infra.
• Strong customer-focused mindset with a proactive, service-oriented approach.
• Attention to detail and commitment to delivery quality.

Responsibilities

• Deliver support to University IT systems in line with IT strategy and business priorities.
• Provide high-quality support to staff and students, manage expectations, and promote a service-focused culture.
• Investigate incidents, log escalations, and drive effective resolutions with cross-team collaboration.
• Maintain and optimise IT systems for reliability and performance.

Skills

Broad IT knowledge

Customer-focused service

Problem solving

Communication skills

Team collaboration

Education

Relevant Degree / HND or equivalent

Tools

Crestron systems

AV management tools

Job description

University of Derby is seeking a capable Service Delivery/Second Line IT professional to provide broad IT support across Derby sites, ensuring systems meet security standards and performance targets. The role emphasizes collaboration, customer focus, and continuous improvement within a fast-paced environment.

The successful candidate will join the Digital Solutions & Services team, contribute to daily IT operations, and support staff and students across multiple campuses with opportunities to