IT Helpdesk & Reseller Support Specialist

Giacom; Nelson; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Learning & development

Casual dress code

25 days annual leave + birthday off

Pension plan

Office refreshments

Job summary

Giacom in Nelson, England is expanding and hiring customer service advisors to join our team. You will provide exceptional support to our reseller partners, handle inquiries, and manage provisioning and order tasks using our mainframe systems.

We value strong communication, IT literacy, a proactive mindset, and the ability to work well in a team. Full training is provided, with opportunities to develop and progress within the company.

Qualifications

• Customer engagement skills.
• IT skills and basic technical knowledge.
• Strong communication abilities and clarity in notes.
• Attention to detail and accuracy in tasks.
• Ability to multitask and solve problems under pressure.
• Flexible approach to work and team collaboration.
• Active team player with a proactive mindset.
• Self-motivation and enthusiasm to learn.
• Capable of meeting deadlines in a fast-paced environment.

Responsibilities

• Provide exceptional support to reseller partners.
• Be the first point of contact for complaints and escalations.
• Provision and manage reseller orders using internal systems.
• Liaise with resellers and suppliers to resolve issues and provide updates.
• Deliver customer service and support across touchpoints.
• Handle incoming calls from resellers as needed.
• Investigate root causes of provisioning issues.
• Provide technical advice to resellers and staff.
• Schedule tasks to completion within set timescales.
• Keep all systems updated for each customer contact.

Skills

Customer engagement

IT skills

Desire to develop

Communication skills

Attention to detail

Multi-tasking

Flexible work

Team player

Self-motivated

Working under pressure

Job description

Giacom in Nelson, England is expanding and hiring customer service advisors to join our team. You will provide exceptional support to our reseller partners, handle inquiries, and manage provisioning and order tasks using our mainframe systems.

We value strong communication, IT literacy, a proactive mindset, and the ability to work well in a team. Full training is provided, with opportunities to develop and progress within the company.