IT Helpdesk Specialist — Fast, Friendly Support & Resolution

Gattaca; England; On-site; GBP 21,000 - 32,000; Full time

Job summary

Gattaca is looking for an IT support specialist to join our team in the United Kingdom. You will resolve hardware and software issues, manage and escalate tickets, and ensure timely resolutions while maintaining top-tier customer service.

You will document all activities thoroughly and collaborate with internal teams to keep IT operations running smoothly. A willingness to work rotating shifts, including weekends, is essential for this client-facing role.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent communication abilities.
• Ability to manage and prioritise multiple tasks.
• Familiarity with retail sector IT systems (an advantage).
• Capability to work on a rotating shift schedule, including weekends.

Responsibilities

• Provide expert assistance in resolving technical issues.
• Troubleshoot hardware and software problems.
• Manage and maintain support tickets.
• Document and log support activities and resolutions.
• Collaborate with internal teams to ensure IT operations.

Skills

Troubleshooting

Problem-solving

Communication

Task management

Retail IT

Shift work

Job description

Gattaca is looking for an IT support specialist to join our team in the United Kingdom. You will resolve hardware and software issues, manage and escalate tickets, and ensure timely resolutions while maintaining top-tier customer service.

You will document all activities thoroughly and collaborate with internal teams to keep IT operations running smoothly. A willingness to work rotating shifts, including weekends, is essential for this client-facing role.