Customer-Centric Helpdesk Analyst - IT Support

Gattaca; Fareham; On-site; GBP 23,000 - 30,000; Full time

Job summary

Gattaca is seeking an IT Support professional in Fareham to join our busy IT team. You'll troubleshoot hardware and software, manage tickets and ensure timely resolutions while delivering strong customer service.

Working with internal teams, you will document issues and resolutions and help maintain smooth IT operations across the retail environment, including shifts and weekends as needed. The role emphasizes accuracy, documentation, and proactive communication to uphold our reputation for

Qualifications

• Proven troubleshooting and problem-solving experience.
• Clear communication and customer service skills.
• Experience managing multiple support tasks and tickets.

Responsibilities

• Provide expert IT support for hardware and software issues.
• Manage and maintain support tickets with timely resolutions.
• Document and log support activities and resolutions.
• Collaborate with internal teams to maintain IT operations.
• Deliver high-quality customer service to protect company reputation.

Skills

Troubleshooting

Communication skills

Task prioritisation

Retail IT systems

Shift work

Job description

Gattaca is seeking an IT Support professional in Fareham to join our busy IT team. You'll troubleshoot hardware and software, manage tickets and ensure timely resolutions while delivering strong customer service.

Working with internal teams, you will document issues and resolutions and help maintain smooth IT operations across the retail environment, including shifts and weekends as needed. The role emphasizes accuracy, documentation, and proactive communication to uphold our reputation for