IT Helpdesk Engineer – MSP, 1st/2nd Line, Flexible & Remote

Jago Consultants; Lancing; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Company pension

Performance bonus

Paid overtime possible

Holiday entitlement up to 37 days

Job summary

Jago Consultants in Lancing, United Kingdom, is seeking an IT Helpdesk Engineer to join our office-based team with some flexibility for remote work and customer site visits.

The role requires hands-on experience in MSP environments, Office 365 administration, Windows and Mac endpoints, and familiarity with RMM tools and network hardware. You will support users and help maintain IT infrastructure across multiple platforms.

Qualifications

• Experience administering Office 365 and MSP environments.
• Background supporting Windows and Mac endpoints.
• Familiar with RMM tools and network devices.
• Able to upgrade standard PC hardware.

Skills

Office 365

MSP experience

Windows Server

Windows 10/11

Mac OS X

RMM software

Networking devices

Hardware upgrades

Job description

Jago Consultants in Lancing, United Kingdom, is seeking an IT Helpdesk Engineer to join our office-based team with some flexibility for remote work and customer site visits.

The role requires hands-on experience in MSP environments, Office 365 administration, Windows and Mac endpoints, and familiarity with RMM tools and network hardware. You will support users and help maintain IT infrastructure across multiple platforms.