It Helpdesk Engineer

Jago Consultants; Lancing; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Company pension

Performance bonus

Paid overtime possible

Holiday entitlement up to 37 days

Job summary

Jago Consultants in Lancing, United Kingdom, is seeking an IT Helpdesk Engineer to join our office-based team with some flexibility for remote work and customer site visits.

The role requires hands-on experience in MSP environments, Office 365 administration, Windows and Mac endpoints, and familiarity with RMM tools and network hardware. You will support users and help maintain IT infrastructure across multiple platforms.

Qualifications

• Experience administering Office 365 and MSP environments.
• Background supporting Windows and Mac endpoints.
• Familiar with RMM tools and network devices.
• Able to upgrade standard PC hardware.

Skills

Office 365

MSP experience

Windows Server

Windows 10/11

Mac OS X

RMM software

Networking devices

Hardware upgrades

Job description

IT help desk engineer wanted. This role will be primarily based in their office based in Lancing, however there is flexibility to work from home at times, as well as to visit customer sites when needed. The successful candidate will have experience working in a MSP environment in a 1st / 2nd line support position.

Experience

• Administration and support of Office 365
• Experience working in an MSP environment
• Administration of Windows Server, Windows Pro and Mac OSX
• Support of Windows 10 & 11,
• Support of third-party applications like anti-virus and common accountancy products
• RMM software for remote access and diagnostics,
• Support of everyday network products like firewalls, routers, wireless networks and network switches,
• Upgrading of common computer hardware.

Remuneration

• A base salary of up to £25k a year, dependent on experience
• Monday to Friday 8:30am – 17:30pm
• Participation in the company performance related bonus scheme.
• Option to join the company pension scheme.
• A total of up to 37 days off per year, when including a long-term service bonus (which starts accruing after your second year is complete), but initially up to 32 days per year including bank holidays and your birthday, 3 days are reserved for Christmas.
• Occasional opportunities for paid overtime and/or time off in lieu.
• Option to progress into a Field Engineer position where a company van will be included.

IT Helpdesk Engineer South Lancing, GB